Terrence Rawls
Portland
Summary
Dynamic Program Housing Supervisor at Urban League with a proven track record in case management and relationship building. Expert in developing individualized plans and enhancing client independence. Skilled in performance assessment and compliance, fostering team productivity, and advocating for client needs. Passionate about empowering individuals to achieve their career goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Housing Supervisor
Urban League
Portland
03.2022 - Current
- Review applications and documentation independently or in conjunction with the Program Manager to make decisions pertaining to programs.
- Explain program offerings and requirements to participants, and answer related questions.
- Work with the team to continuously improve career and placement opportunities for clients.
- Present training information via role-playing, simulations, and team exercises.
- Develop workable solutions for recurring problems for individuals and families.
- Refer clients to community resources for mental health treatment, child protective services, and assistance for people with developmental disabilities..
- Compile with the company's policies, objectives, and communication goals.
- Provide case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
- Foster relationships to define programming needs, and strengthen organizational standing.
- Maintain client records in compliance with local, state, federal, agency, and contractual regulations, help clients manage financial accounts, and cultivate client independence.
- Help team members improve productivity and performance through hands-on coaching, in order to achieve company objectives.
- Create program goals and objectives for clients with mental and behavioral health issues, develop program-specific policies and procedures, and relentlessly help clients meet their goals.
- Oversee the current client caseload for managed assessments and functional analyses, develop individualized treatment plans, and measure the ongoing effectiveness of the plans.
- Resolve conflicts between staff members in a professional manner.
- Partner with program management on recommendations, process improvements, and corrective action plans.
Lead Case Manager
Self Enhancement INC
Portland
04.2019 - 06.2020
- Communicated project status, requirements and deadlines to Program Manager.
- Explained program offerings and requirements to participants and answered related questions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing clients needs and expectations.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Determined staffing requirements, assist with interviewing, hiring and training new employees.
- Coordinated and conducted classes to teach procedures to new staff members.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Advocated for clients to resolve housing or personal crisis.
- Monitored and evaluated client progress compared to housing plan goals.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Placed individuals in jobs based on skills, abilities and interests.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Scheduled or conducted new Clients Career Plannings Orientation.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Provided direct service and support by handling referrals for advocacy issues for employment and some housing.
Service Coordinator Case Manager
Ecumenical Ministries Of Oregon
Portland
04.2018 - 01.2019
- Developed and maintained positive relationships with clients to enhance service delivery and satisfaction.
- Conducted assessments to identify client needs and coordinated appropriate services and resources.
- Managed case files, ensuring accurate documentation and compliance with agency policies and regulations.
- Facilitated communication between clients and service providers to streamline processes and resolve issues.
- Participated in team meetings to discuss client progress and strategize service improvements.
- Trained new staff on operational procedures and best practices for client engagement.
- Assisted clients in navigating complex service systems to access needed resources effectively.
Employment Specialist Case Manager
Central City Concern
Portland
10.2015 - 03.2018
- Developed and implemented individualized employment plans tailored to client strengths and job market needs.
- Facilitated workshops on job readiness, covering topics such as interviewing, resume writing, and networking.
- Collaborated with local businesses to create job placement opportunities for clients with diverse backgrounds.
- Maintained detailed records of client interactions and progress towards employment goals in compliance with regulations.
- Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
- Assisted clients with developing an appropriate career plan that incorporated their skills and interests.
Education
Bachelor Of Arts -
Portland State University
Portland, OR05.2018
Skills
- Skill development and instruction
- Performance assessment
- Case management
- Attention to detail
- Agency compliance
- Relationship management
- Verbal and written communication
- Personal development
- Supervisory skills
- Reporting and documentation
- Staff leadership
- Learning strategies
- Work ethic
Certification
CPR
Timeline
Program Housing Supervisor
Urban League
03.2022 - Current
Lead Case Manager
Self Enhancement INC
04.2019 - 06.2020
Service Coordinator Case Manager
Ecumenical Ministries Of Oregon
04.2018 - 01.2019
Employment Specialist Case Manager
Central City Concern
10.2015 - 03.2018
Bachelor Of Arts -
Portland State University