Terrence Ray
Detroit,MI
Summary
Energetic Assistant Manager with 4 years experience in high-level executive support roles. Organized and professional.
Dedicated and focused Assistant manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Versatile Administrative Special Assistant offering administrative experience in both corporate and non-profit office environments.
Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
26
26
years of professional experience
Work History
Field Service Technician II
Detroit Water And Sewerage Department
11.2021 - Current
- Maintained a high level of professionalism in all interactions with clients, receiving positive feedback for exceptional service.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts.
Owner/Operator Manager
Affordable Flooring & More
06.2002 - 08.2018
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed long-term strategic goals for the business based on market trends analysis.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Network Administrator & Help Desk Analyst
BASF Corp
01.1998 - 03.2000
- Reduced downtime with proactive identification and resolution of IT issues.
- Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
No Degree - Business Administration
Eastern Michigan University
Ypsilanti, MIAssociate of Applied Science - Business Administration And Management
Jackson College
Jackson, MI08.2021
High School Diploma -
DAVID MACKENZIE HIGH SCHOOL
Detroit, United States06.1986
Skills
- Microsoft Office proficiency
- Meticulous attention to detail
- Results-oriented
- Professional and mature
- Resourceful
- Dedicated team player
- Strong interpersonal skills
- Detailed meeting minutes
- Task Delegation
- Employee Scheduling
- Staff Supervision
- Problem-Solving
- Analytical Thinking
- Team Leadership
- Multitasking Abilities
Skills
Dispatching, Driving, Inventory, Meetings, Office
Timeline
Field Service Technician II
Detroit Water And Sewerage Department
11.2021 - Current
Owner/Operator Manager
Affordable Flooring & More
06.2002 - 08.2018
Network Administrator & Help Desk Analyst
BASF Corp
01.1998 - 03.2000
No Degree - Business Administration
Eastern Michigan University
Associate of Applied Science - Business Administration And Management
Jackson College
High School Diploma -
DAVID MACKENZIE HIGH SCHOOL
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