TERRENCE ROY
Kailua-Kona,HI
Summary
Compassionate patient-focused Health Aide. Skilled in providing independent support services to clients and families. Enthusiastic individual with positive demeanor assisting patients with hygiene needs, medication and any health needs . Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Driver
V.I.P Trans
07.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivere customer's on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Marshallese Bilingual Health Aide
Department of Health
09.2023 - 05.2025
- Enterpret health issues and assist the Marshallese community with any
- Translated written and spoken materials for non-English speaking individuals and organizations
- Provided onsite interpreting services to community organizations such as hospitals, schools, courts, social service agencies
- Explained cultural nuances when translating conversations between two different languages
- Assisted with the translation of documents including birth certificates, driver's licenses, diplomas, marriage certificates and insurance policies
- Maintained a professional demeanor while providing interpreting services in difficult situations.
Fleet Driver
Enterprise Holdings
08.2023 - 02.2024
- Responsible for the safe transportation of passengers and goods to various destinations in a timely manner
- Followed set routes and schedules while adhering to traffic laws and speed limits
- Monitored road conditions and adjusted routes accordingly to ensure safe arrival times
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Lead Line Cook
Papa Kona
11.2020 - 05.2023
- Resolved customer complaints in a timely manner while maintaining a professional demeanor
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently
- Planned, prepared and cooked meals according to restaurant specifications
- Managed a team of kitchen staff including assigning tasks and monitoring performance
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines
- Supervised the inventory of food items to ensure adequate supplies for daily operations
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations
- Developed menus with chefs, taking into account seasonal ingredients and customer preferences
- Monitored cooking temperatures and ensured that dishes were presented properly.
Line Cook
Chubbys Diner
01.2019 - 09.2020
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Cleaned food preparation areas, cooking surfaces, and utensils
- Stocked and restocked kitchen supplies as needed
- Performed basic knife skills such as dicing onions or slicing meats
- Followed health and safety standards to ensure safe working environment for employees and customers alike
- Monitored product freshness and rotation dates to maintain quality assurance standards
- Communicated effectively with other staff members regarding orders and menu changes
- Cleaned kitchen equipment, surfaces, utensils and dishes
- Supervised and trained kitchen staff on proper preparation techniques
- Checked quality of ingredients before use in order to ensure freshness
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Line Cook
01.2019 - 09.2020
Team Lead
TK Noodle House
06.2016 - 12.2018
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Developed strategies to increase team productivity and improve customer service levels
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement
- Trained new staff in relevant processes and procedures
- Resolved escalated customer complaints or queries promptly and efficiently
- Monitored team performance against targets, taking corrective action where necessary.
Sales Consultant
Verizon Wireless
08.2013 - 05.2016
- Developed and maintained relationships with clients to increase sales revenue
- Analyzed customer needs and preferences to recommend appropriate products
- Established long-term relationships with key contacts at client companies
- Collaborated with marketing team to design promotional materials for campaigns
- Resolved customer complaints and inquiries in a timely manner
- Ensured customer satisfaction by providing follow-up support after purchases
- Worked with fellow sales team members to achieve group targets
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Handled credit and debit card payment processing to complete purchasing experience
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
No Degree - Carpentry
Hilo Community College
96720High School Diploma - Carpentry
Hilo High School
Hilo, HI05.2009
Skills
- Marshallese Fluency
- Attention to Detail
- Oral and Written Communication
- Ethical Codes Adherence
- Certified Court Interpreter
- Team Player
Languages
Marshallese
Native or Bilingual
Timeline
Driver
V.I.P Trans
07.2024 - Current
Marshallese Bilingual Health Aide
Department of Health
09.2023 - 05.2025
Fleet Driver
Enterprise Holdings
08.2023 - 02.2024
Lead Line Cook
Papa Kona
11.2020 - 05.2023
Line Cook
Chubbys Diner
01.2019 - 09.2020
Line Cook
01.2019 - 09.2020
Team Lead
TK Noodle House
06.2016 - 12.2018
Sales Consultant
Verizon Wireless
08.2013 - 05.2016
High School Diploma - Carpentry
Hilo High School
No Degree - Carpentry
Hilo Community College
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