Terrence Russell

In my current sales executive role I Aggressively sell document destruction services to prospective customers in a specific territory In conjunction with the District Sales Manager, develop and set specific and measurable sales targets on a monthly and annual basis,

Develop and maintains a pipeline of opportunities for the assigned territory.

Develop and maintains a sales strategy for the assigned territory.

Maintains a personal level of expertise of Shred-it services and competitive solutions.

We Develop customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign .

Participates in all sales and other training provided by Shred-it.

Implement and demonstrates best practices to sell Shred-it solutions to prospective and existing customers.

Participat in special projects and promotional campaigns under the direction of the District Sales Manager.

Reports daily activities and sales results to the District Sales Manager.

Maintain a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager’s attention to any area of concern.

I Liaise with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.

I Establish personal relationships with current and potential customers in the assigned territory.

In my current role I Serve as a Helpful Expert in exceeding customer expectations on a regular basis.

Perform other duties and responsibilities, as assigned.

• Owner, operator, pit master, manager of a team of 2 employees.
• We have received overwhelmingly positive reviews, earning a 5-star rating on Google based on 112 user reviews and a 98% recommendation rate on Facebook with 36 reviews. We are considered by some to be among the best BBQ in San Antonio.
• Highlights and positive feedback
• Delicious Food: Customers consistently praise the quality and flavor of our smoked meat, with brisket described as "incredibly tender with a perfect smoky crust" and ribs as "fall-off-the-bone perfection".
• Excellent Service: Reviewers highlight my professionalism, responsiveness, and helpfulness, going "above and beyond" to correct mistakes. Our service is described as professional, on-time, and accommodating. My company Potbelli BBQ Catering LLC is a highly recommended catering option in San Antonio, delivering high-quality barbecue and excellent customer service. Our customers particularly appreciate the tenderness and flavor of our meats, especially the brisket and ribs, and the overall professionalism of the business.

• I identified new sales opportunities by following up on inbound leads and making outbound cold calls and emails.
• Collaborated with customers to address their objections and motivate them to take action.
• Achieved optimal results by consistently aiming to meet or surpass my sales targets.
• I built relationships with clients in order to strategically identify customer pain points and help solve issues within facilities.
• Maintained a strong phone presence by hitting daily metric goals and Additionally, I managed a portfolio of 373 accounts in the heavy manufacturing and HVAC sectors.
• I supplied MRO products essential for various leading companies globally, with a primary emphasis on HVAC, safety, material handling, pneumatics, new building construction, and tools.
• In 2024 and 2025, my principal client was the Salvation Army, where I served as the account manager for every Salvation Army location across the nation, including various entities such as art centers, gymnasiums, shelters, and rehabilitation centers. I ensured that the Salvation Army received all necessary MRO supplies to maintain the functionality of their facilities.

• Utilized consultative customer service and sales effectiveness strategies to promote program initiatives.
• I was effective in managing territories, achieving assigned metrics, maintaining documentation and reporting, ensuring accountability, and demonstrating keen attention to detail along with strong interpersonal skills.
• Highly organized with a strong focus on detail.
• My territory encompassed South Texas, resulting in a substantial work area where I traveled between 30 and 150 miles daily, visiting various business locations, servicing their payment terminals, and updating American Express signage. Additionally, I provided education to business owners and decision-makers regarding American Express products and services, all while fostering a positive rapport with clients.
• Achieved weekly and monthly activity metric targets.
• Successfully presented and educated businesses about our client's brand value.
• Quickly identified and resolved customer issues and concerns, following company-approved methods and guidelines.

• TEMPORARY / CONTRACT POSITION
• My role involved traveling to various wireless locations across the greater San Antonio area and nearby cities to educate representatives from the four leading cell phone carriers about LG flagship devices. I was engaged in promoting and recording, as well as assisting in the sales of LG flagship devices. I participated in and conducted weekly conference calls with LG management and major carriers. Additionally, I hosted multiple comprehensive training sessions focused on LG products and devices. I was tasked with completing detailed reports on daily visits, typically ranging from 8 to 15 reports each day. Other duties included ensuring that LG device displays adhered to LG marketing standards, as well as training store representatives at each wireless company on LG promotions, devices, and specifications. Face-to-face marketing was also a significant aspect of the role, ensuring that we consistently and accurately engaged with customers interested in new devices.

• formerly the owner of a company named Armor of Tactical, which specialized in tactical gear and body armor. Additionally, we offered a variety of backpacks and belt holsters. Previously, I had two employees whom I helped train and develop into professional sales representatives. We took pride in our customer service, striving for excellence in this area. We also adhered to the core values of a customer-first approach, which allowed us to provide outstanding service and secure repeat business. Armor of God Tactical maintained a 5-star Google customer service rating and earned the trust of our clients by delivering our services with a professional and ethical perspective.
• My responsibilities as owner and CEO included the following:
• - Training new team members and ensuring that our merchandising and product knowledge were at the highest level of understanding.
• - Taking, making, and shipping orders.
• - Conducting inventory counts and managing spreadsheet inventory orders.
• - Keeping track of vendor contracts and preparing monthly financial reports.
• - Conducting business-to-business live demonstrations, scheduling, and communicating with potential clients.
• We developed a basic presentation for quotes and proposals tailored to individual customers and groups as needed.
• I established, developed, and maintained professional relationships with customer decision-makers and associates alike.
• We visited and called multiple customer prospects each day, preparing and adhering to daily, weekly, and monthly call schedules for current and potential customers.
• I identified sales prospects and contacted potential clients in a prioritized manner.

• Identified potential new business opportunities using a range of techniques, including prospecting, cold calling, networking, and referrals.
• Gained insight into the unique requirements of businesses and customized solutions to meet those needs.
• Showcased the benefits of T-Mobile's products and services by suggesting suitable wireless solutions, which encompassed pricing plans, data options, and additional enhanced services.
• Successfully negotiated agreements and finalized sales with both prospective and current clients in a territory management business-to-business environment.

• Sold wireless phones, services, and accessories in a dynamic environment.
• Provided exceptional customer service to both retain existing customers and attract new ones.
• Executed daily opening and closing tasks.
• Helped maintain the store's visual appeal.
• Engaged in meetings and marketing initiatives.
• Coordinated events both within and outside the store.
• Served as a technician for Android and Apple devices.
• Delivered outstanding customer service and support that encouraged repeat visits and broadened the customer base.