Terrence Scott
Taylor,TX
Summary
A detail-oriented individual with a work history rich in effective verbal and written communication, extensive customer service, and document handling. Proactive, team-oriented, results-driven, and always in search of a way to expand his professional repertoire to be a versatile member in the workplace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist (Part Time)
San Gabriel Rehabilitation & Care Center
Round Rock, TX
12.2022 - 07.2023
- Answers and directs incoming calls for staff and on-site residents
- Welcomes and appropriately assists on-site visitors; this includes assisting with the Accushield sign-in and health screening kiosk for COVID-19 screenings prior to entry
- Provides excellent customer service to fellow staff, residents, and visitors to the facility
- Directs EMS to the proper incident locations during emergency situations
- Collects and distributes incoming information sent to the facility via fax (ie., patient medical records, admission or discharge papers, etc)
- Cleans and sanitizes the reception and visitor sitting areas throughout the shift.
Access Control Technician, GFTX
Tesla
Austin, TX
08.2021 - Current
- Began as a contractor with Ursus Inc in 2021 before converting to a full time employee working directly for Tesla. in 2022.
- Provides badging access to Tesla personnel and company approved contractors and vendors based on the various scopes of work individuals are performing. This task is completed via the Gallagher Command Centre program.
- Assists with the completion of weekly company New Hire Orientations being performed on the Tesla site or designated off-site location.
- Using customer service techniques, assists with the completion of requests submitted via email and eTicketing systems in a timely and professional manner.
- Adheres to and follows the guidelines established via Tesla’s Global Access Control policy.
- Troubleshoots badging and access related matters by observing key factors (cardholder’s profile, assigned badging access groups, badging history, etc.).
- Reports any and all badge and access related discrepancies to appropriate parties if found.
- Communication with various departments, including Security, and Environmental Health & Safety.
- Additional duties included: Maintaining and updating the team pass down log by adding any new and current events for team visibility.
Security Officer
Allied Universal Security Services
Austin, TX
12.2020 - 08.2021
- Served as a deterrent by performing routine patrols, on foot or in a mobile security vehicle
- Observe suspicious or potentially unsafe behavior and practices on company property
- Report all incidents and medical emergencies to the appropriate persons in a timely manner
- Remind personnel of the importance of PPE equipment within zones where work was being performed (i.e., hard hats and protective eye wear if active construction work was in progress).
Residential Supervisor
T. Don Hutto Residential Center
Taylor, TX
11.2015 - 07.2020
- Ensured the care, welfare, safety and security of the facility's resident detainee population
- This included monitoring them during periods such as recreation, dining, and at resident work posts
- Ensured that information pertaining to the post and the residents was effectively communicated to the relieving officers at the time of a shift change
- Supervised resident dorms with a population ranging from 40 to 64 residents, in a facility with a capacity of 512
- Conducted visual and audio surveillance for extended periods of time
- Ensured clear, concise, and correct documentation in facility logbooks while on post
- This includes, but is not limited to movement of residents from one location to another, maintaining an accurate count of the resident population in the assigned room, upkeep of shower logs, upkeep of need-to-know medical information and restrictions pertaining to residents, documentation of medical requests, documentation of requests for additional clothing or bedding, and so forth
- Followed HIPPA procedures for any and all medical related situations
- Educated on de-escalation methods for dealing with residents, as well as fellow employees
- Additional training included: Front Entrance/Lobby security, I.e
- Monitoring individuals as they enter or exit the facility, conducting security checks of individuals and belongings prior to entering, monitoring of the visitation system for general or legal visits, correct visitation paperwork at the end of the visitation period for the day, use of the company's software to monitor information of detainees and the individuals they've visited.
Assistant Manager
The Howard Theatre
Taylor, TX
12.2010 - 07.2020
- Extensive customer relations
- Cash-control and accountability
- Inventory management and accountability
- Daily and weekly reporting of retail operations and inventory levels
- Digital and 35mm film projector operations, Digital and analog audio system operations
- Cleaned and maintained the equipment and auditoriums for public showings and private parties
- Trained and supervised new employees in the safe and correct performance of their responsibilities.
Education
Associates degree - General Studies
Tempe College
Skills
- Organizational Skills
- Problem Resolution
- Reporting and Documentation
- Effective Verbal and Written Communication
- Detail-Oriented
- Customer Service
Certification
- IT Support Professional (CompTIA ITF & A+) Certificate, provided by MedCerts
Timeline
Receptionist (Part Time)
San Gabriel Rehabilitation & Care Center
12.2022 - 07.2023
Access Control Technician, GFTX
Tesla
08.2021 - Current
Security Officer
Allied Universal Security Services
12.2020 - 08.2021
Residential Supervisor
T. Don Hutto Residential Center
11.2015 - 07.2020
Assistant Manager
The Howard Theatre
12.2010 - 07.2020
Associates degree - General Studies
Tempe College
- IT Support Professional (CompTIA ITF & A+) Certificate, provided by MedCerts
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