Summary
Overview
Work History
Education
Skills
Timeline
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Terrence Seels

Charlotte,NC

Summary

High performing sales professional with over 19 years of sales experience in the beverage industry. Experienced in leading people to attain territory growth with a focus on customer satisfaction. Ability to manage and maintain customer relationships and build new relationships.

Overview

36
36
years of professional experience

Work History

Bulk Customer Representative

Pepsi Bottling Ventures LLC
04.2003 - Current
  • Identified customer needs and helped customers use specific features, understand products and maximize success with products and services.
  • Developed relationships with customers to increase sales and profit.
  • Identified root cause of inquiries by asking probing questions to determine best solution.
  • Accomplish sales goals and facilitate sales growth.
  • Maintained required product knowledge to deliver best-in-class service.
  • Provided superior service to customers by quickly responding to requests, suggestions and concerns.
  • Developed methods and procedures to increase sales, expand markets and promote business.
  • Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products.
  • Made recommendations to customers to promote brand effectiveness.

Weekend Merchandiser

Pepsi Bottling Group
04.2002 - 05.2003
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to determine best placement for merchandise displays.

Route Supervisor

Wells Fargo ATM
06.1992 - 10.2001
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Visited customers and customer sites to evaluate and resolve safety issues.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
  • Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.

Radioman

US Navy
11.1987 - 11.1992
  • Kept team compliant with security protocols and appearance standards.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Responsible for transmitting and receiving radio signals and processing all forms of telecommunications through various transmission media aboard ships, aircrafts, and shore facilities.
  • Responsible for ensuring that all inbound and outbound message traffic was properly routed to various departments onboard ship.
  • Maintaining Top Secret Clearance

Education

High School Diploma -

Burke High School
Charleston, SC
06.1987

Skills

  • Operational Efficiency
  • Leadership
  • Team Building
  • Ability to delegate and maintain professionalism
  • Scheduling and Routing
  • Communication
  • Customer Service
  • Improve Performance
  • Retail Effectiveness
  • Strategic Networking
  • Staff Scheduling
  • Customer Experience Enhancement

Timeline

Bulk Customer Representative

Pepsi Bottling Ventures LLC
04.2003 - Current

Weekend Merchandiser

Pepsi Bottling Group
04.2002 - 05.2003

Route Supervisor

Wells Fargo ATM
06.1992 - 10.2001

Radioman

US Navy
11.1987 - 11.1992

High School Diploma -

Burke High School

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Terrence Seels