TERRENCE STEVENS
Benton Harbor
Summary
Marketing and business student with progressive experience in banking operations, branch leadership support, and wireless sales environments. Demonstrated success in audit readiness, operational accuracy, and customer experience delivery. Known for accountability, adaptability, and continuous improvement. Seeking hands-on business exposure through the Whirlpool P@TH Internship Program.
Overview
10
10
years of professional experience
Work History
Branch Operations Support
JPMorgan Chase Bank
01.2023 - Current
- Provide interim leadership and operational oversight during manager absences
- Coordinate daily workflows, staffing coverage, and operational priorities
- Prepare branches for internal and external audits, ensuring documentation accuracy
- Support risk controls, cash management, and compliance execution
Associate Banker
JPMorgan Chase Bank
01.2021 - Current
- Execute daily financial transactions while ensuring accuracy, compliance, and risk mitigation
- Support customers with account servicing, product education, and issue resolution
- Deliver consistent, high-quality customer experiences aligned with Chase standards
- Maintain adherence to banking regulations, internal policies, and operational controls
- Collaborate with branch leadership to support performance goals and service metrics
Wireless Sales Associate
Wireless Advocates
01.2018 - 01.2021
- Delivered consultative sales by assessing customer needs and recommending solutions
- Educated customers on devices, features, promotions, and service plans
- Supported activations, upgrades, and troubleshooting to ensure customer satisfaction
- Maintained accurate sales documentation and inventory controls
Mobile Sales Associate
T-Mobile
01.2016 - 01.2019
- Delivered high-volume retail sales while meeting customer experience standards
- Supported new line activations, upgrades, and account changes
- Resolved billing and technical issues through effective problem solving
- Built customer loyalty through clear communication and follow-through
Education
Bachelor of Science - Marketing
Capella University
Online06.2027
Skills
- Banking Operations
- Audit Readiness
- Risk Controls
- Customer Experience
- Sales
- Relationship Management
- Microsoft Excel
- Microsoft Office
- Documentation
- Digital Tools
- Continuous Improvement
CAREER HIGHLIGHTS
- Achieved 100% audit scores in 2024 and 2025 branch audits through strong compliance execution
- Trusted with backup and interim branch operations leadership responsibilities
Timeline
Branch Operations Support
JPMorgan Chase Bank
01.2023 - Current
Associate Banker
JPMorgan Chase Bank
01.2021 - Current
Wireless Sales Associate
Wireless Advocates
01.2018 - 01.2021
Mobile Sales Associate
T-Mobile
01.2016 - 01.2019
Bachelor of Science - Marketing
Capella University