Terrence Strand
Clinton,MI
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
28
28
years of professional experience
Work History
Account Executive
Aramark Refreshments
09.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by generating 5 intro meetings and 3 proposals per week.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed a solid pipeline generating 200 prospects attempt's per week.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.
- Maintain a 45% Close rate
TERRITORY SALES REP
Williams Distributing
07.2022 - 09.2023
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
- Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
- Consistently met quarterly sales targets by 95%. Effectively managing sales pipeline and used book of business to expand account totals.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Expanded client base through effective prospecting, cold calling, and networking events.
- Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
Operations / Sales / IT Manager
Tecumseh Plywood
07.2020 - 09.2022
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Managed inventory levels for optimal product availability, minimizing stockouts to Less then 5% and overstock situations to no more than 10%.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Increased sales by 25% with effective staff training and development programs, ensuring excellent customer service.
- Increased sales by developing and implementing successful merchandising strategies. Completing 100,000 dollar inventory restructure.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives. Complete change out of hardware and soft wear system.
Project Specialist, Exteriors
Lowe's
10.2011 - 07.2020
- Evaluated performance metrics weekly. Managed 50 to 100 active and prospective clients weekly. Looking to maintain a 33% close, 20% or less spill rate and 20 new leads per week.
- Established strong relationships with vendors, negotiating favorable terms and prices for materials and services.
- Developed accurate project estimates for clients, with emphasize on speed to market. Utilizing assessments of their needs, preferences, and budgets.
- Coordinated seamless communication between clients, contractors, suppliers, and team members throughout each project's duration.
- Consistently maintained a high level of professionalism and integrity, fostering trust with clients and earning repeat business increased average ticket and 34% margins. through exceptional service and results.
- Increased sales revenue with effective strategies and upselling techniques.
- Collaborated with designers, contractors, and clients to create high-quality custom home improvement solutions.
- Coordinated with site contractors, clients and local government officials to achieve on-time project delivery.
- Developed lasting relationships with clients, resulting in repeat business and referrals through excellent communication skills.
- Generated significant revenue growth for the company by maintaining a 33% close rate, consistently exceeding sales target by10% to 20%.
- Maintained extensive knowledge of competitors'' offerings, enabling successful differentiation of our products/services during in-home consultations.
DEPARTMENT MANAGER
Lowe’s Home Improvement
01.2007 - 09.2011
- Oversaw inventory management processes, maintaining 5 million dollar stock levels while minimizing waste and losses 3% or less due to shrinkage.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently exceed performance targets by 103% YOY.
- Managed department budget of 3.5 million in stock and specialty sales per year.
OWNER | OPERATOR
Strands Pro Flooring
01.2000 - 01.2004
MAINTENANCE MANAGER | CONSTRUCTION MANAGER
Burtakis Development
01.1997 - 01.2000
Skills
- Account Management
- Client Relationship Building
- Relationship building and management
- Pipeline Management
- Written and verbal communication
- Strategic selling
- CRM software expertise
- Territory Management
- Customer Presentations
- Business development and planning
- Contract Negotiation
- Account planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balancePaid sick leaveFlexible work hoursPaid time offCompany CultureLanguages
English
Software
Salesforce
Microsoft office
Excel
Epicor
Vensa
Highspot
Quote
Failure is the mother of success.
Terrence R Strand II
Timeline
Account Executive
Aramark Refreshments
09.2023 - Current
TERRITORY SALES REP
Williams Distributing
07.2022 - 09.2023
Operations / Sales / IT Manager
Tecumseh Plywood
07.2020 - 09.2022
Project Specialist, Exteriors
Lowe's
10.2011 - 07.2020
DEPARTMENT MANAGER
Lowe’s Home Improvement
01.2007 - 09.2011
OWNER | OPERATOR
Strands Pro Flooring
01.2000 - 01.2004
MAINTENANCE MANAGER | CONSTRUCTION MANAGER
Burtakis Development
01.1997 - 01.2000
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