Summary
Overview
Work History
Education
Skills
Timeline
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Terrence Swindle Jr

Snellville,GA

Summary

Dynamic sales professional with a proven track record at TTzm Home & Business, excelling in car sales and customer satisfaction. Skilled in sales transaction management and persuasive communication, I successfully increased used car sales through innovative marketing strategies and built strong customer relationships, enhancing overall profitability and service quality.

Overview

21
21
years of professional experience

Work History

Car Sales

TTzm Home& Business
12.2009 - 09.2024
  • Ensured compliance with dealership and manufacturer guidelines by maintaining accurate records of new car sales procedures.
  • Oversaw the entire new car sales process, ensuring a smooth and efficient customer experience from start to finish.
  • Increased used car sales by implementing effective marketing strategies and promotional campaigns.
  • Continuously honed sales skills by attending professional development workshops and training sessions, resulting in increased confidence and expertise in the used car sales industry.
  • Contributed to the development of innovative incentives programs aimed at increasing new car sales figures while maintaining profitability goals.
  • Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
  • Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
  • Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
  • Maintained compliance with all state regulations regarding new car sales operations ensuring continued licensure and certification requirements were met consistently over time.

Commercial Cleaner

TTzm Home& Business
12.2015 - 09.2023
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.

Driver

TTzm Home& Business
08.2014 - 09.2022
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Operations Manager

TTzm Home& Business
01.2004 - 04.2014
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Helper

Sears
05.2007 - 05.2008
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
  • Operated various hand and power tools to complete general tasks.
  • Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
  • Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
  • Assisted in completing projects on time through diligent work and effective communication with team members.
  • Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
  • Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.

Manager

Wendy's
01.2006 - 04.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed senior-level personnel working in marketing and sales capacities.

Manager

Taco Bell
01.2006 - 02.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma - Business Management

Georgia Perimeter College
Clarkston, GA
08.2008

Skills

  • Car sales
  • Baggage carrying
  • Collaborative care
  • Basic animal care
  • Membership sales
  • Sales transaction management
  • Carpentry skills
  • Self-care training
  • Sales and persuasion
  • Setting sales goals

Timeline

Commercial Cleaner

TTzm Home& Business
12.2015 - 09.2023

Driver

TTzm Home& Business
08.2014 - 09.2022

Car Sales

TTzm Home& Business
12.2009 - 09.2024

Helper

Sears
05.2007 - 05.2008

Manager

Wendy's
01.2006 - 04.2008

Manager

Taco Bell
01.2006 - 02.2008

Operations Manager

TTzm Home& Business
01.2004 - 04.2014

High School Diploma - Business Management

Georgia Perimeter College

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Terrence Swindle Jr