Terrence T. Fuller
Midlothian,USA
Summary
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
40
40
years of professional experience
1
1
Certification
Work History
District Manager
Astro Holding Company
10.2014 - Current
- Responsible for 10+ locations for our company
- Develop and implement strategies to increase revenue. Responsible for 3+ million dollars in sales each year resulting in a 3% increase in sales across all locations.
- Implement strategies which consisted of less inventory on hand while still increasing sales.
- Conduct regular store audits in line with company guidelines to ensure we are operating within the company guidelines which resulted in an extremely high audit score for all locations.
- Managed a team of 20+ employees ensuring to drive sales while focusing on customer satisfaction.
- Strong in analyzing, prioritizing, problem solving, presentation, budgeting, project managing and planning
- Very proficient in all Microsoft office programs and Navision. Very thorough with Ashley Direct.
- Built strong relationships with sales representatives for various companies as well as mainly Ashley Furniture Industries.
- Northeast Region
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Store Manager
Astro Holding Company
12.2012 - 09.2014
- Managed location staffing, sales, inventory, and customer service for furniture retail
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Owner/Operator
Bowlers Corner Pro Shop
01.2009 - 01.2012
- Sale and customizing of Bowling Equipment
- Created programs to increase revenue
- Provided lessons for all skill levels to enhance their abilities
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Assessed income and expenses and adapted plans to improve profit levels.
Manager
Sandhills Bowling Center
01.2005 - 01.2012
- Manage staffing and daily operation of a 32-lane bowling center to include performance management
- Successful deployed campaign to increase open play
- Implemented a performance program
- Created standard work procedures for each work area
Sales Associate Manager
Rent A Center
01.2002 - 01.2005
- Sale/Rental of Furniture, Delivery, and contract collections
- Awards for high volume sales and fewest delinquent accounts
Assistant Manager
B&B Bowling Lanes
01.1986 - 01.1992
- Several duties in increasing responsibility ranging from backend maintenance spanning to Assistant Manager
- Instrumental in creating promotional incentives to increase business on “slow” nights
- Networked with other centers to creatively offer newest technology to bowlers
Education
Diploma -
Terry Sanford High School
Fayetteville, NC01.1988
Business Management
North Carolina A & T State University
Greensboro, NC01.1990
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Customer relations
- Staff development
- Multi-unit management
- Operating procedures and policies
Accomplishments
Achieved top sales district by increasing sales in the company for multiple years.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Attended several furniture conventions in High Point NC building excellent relationships with multiple vendors.
Attended several business management seminars over the years.
Timeline
District Manager
Astro Holding Company
10.2014 - Current
Store Manager
Astro Holding Company
12.2012 - 09.2014
Owner/Operator
Bowlers Corner Pro Shop
01.2009 - 01.2012
Manager
Sandhills Bowling Center
01.2005 - 01.2012
Sales Associate Manager
Rent A Center
01.2002 - 01.2005
Assistant Manager
B&B Bowling Lanes
01.1986 - 01.1992
Business Management
North Carolina A & T State University
Diploma -
Terry Sanford High School
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