Terrence Tucker
Roseville,MI
Summary
To obtain a position with a company which provides an opportunity for me to utilize and share my knowledge and years of experience.
Overview
34
34
years of professional experience
Work History
Jitney Repair
FCA/Stellantis
Sterling Heights, MI
05.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Maintained accurate records of repairs and maintenance activities, ensuring compliance with internal audits and inspections.
- Directed emergency response efforts during breakdowns, minimizing downtime through swift troubleshooting and repairs on-site.
- Evaluated new tools and technologies to enhance service capabilities, supporting continuous improvement initiatives within the team.
- Analyzed performance data to identify trends, driving informed decisions on equipment upgrades and replacements.
- Collaborated with cross-functional teams to develop effective solutions for persistent mechanical challenges faced by the fleet.
- Fabricated and assembled metal components, ensuring adherence to specifications and high-quality standards.
- Collaborated with design teams to optimize fabrication methods, enhancing production workflows and efficiency.
- Diagnosed hydraulic system issues, implementing effective solutions that enhanced equipment performance and reliability.
- Conducted routine inspections of hydraulic machinery, identifying maintenance needs to prevent unexpected failures.
Field Service Technician
Crown Forklifts
Plymouth, MI
09.2014 - 04.2017
- Diagnosed equipment failures and implemented immediate repairs, significantly reducing operational downtime during critical service calls.
- Coordinated with clients to schedule service visits, ensuring timely responses to maintenance requests and inquiries.
- Analyzed service data to identify patterns, driving proactive maintenance strategies that improved equipment reliability and performance.
- Developed comprehensive documentation of repairs performed, streamlining information access for future troubleshooting and audits.
- Executed preventive maintenance programs that extended equipment lifespan while minimizing emergency repair incidents across the fleet.
- Communicated effectively with customers regarding service updates, fostering strong relationships and ensuring satisfaction with repair outcomes.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
Industrial Truck Mechanic
Rouge Steel
Dearborn, MI
06.1992 - 03.2014
- Diagnosed complex mechanical issues in trucks, enhancing overall fleet performance and reliability.
- Executed preventative maintenance routines, significantly reducing unexpected breakdowns and repair costs.
- Expertly performed electrical system diagnostics and repairs; ensuring truck safety and reliability through proactive attention to potential issues.
- Mentored junior mechanics in advanced diagnostic techniques and best practices for efficient repairs, fostering a positive learning environment within the workplace.
- Employed welding skills when necessary for structural repairs on chassis frames or other critical components of trucks.
- Collaborated with team members to complete large-scale projects efficiently, maintaining open lines of communication and strong teamwork dynamics.
- Handled emergency roadside assistance calls for clients, providing prompt and efficient service to minimize downtime in their operations.
Education
Marine Mechanics -
Marine Mechanics Institute
Orlando, FL03-2014
Journeyman Industrial Truck Mechanic -
Henry Ford College
Dearborn, MIHigh School Diploma -
Princeton High School
Princeton, IL06-1989
Skills
- Hydraulic Systems Troubleshooting
- Preventive Maintenance
- Mechanical Repair
- Electrical Diagnostics
- Brake and Suspension Systems
- Welding and Fabrication
- Equipment Inspection
- Parts Replacement
- Safety Compliance
- Problem Solving
- Team Collaboration
- Communication
Timeline
Jitney Repair
FCA/Stellantis
05.2017 - Current
Field Service Technician
Crown Forklifts
09.2014 - 04.2017
Industrial Truck Mechanic
Rouge Steel
06.1992 - 03.2014
Marine Mechanics -
Marine Mechanics Institute
Journeyman Industrial Truck Mechanic -
Henry Ford College
High School Diploma -
Princeton High School