Terrence Wesley
Dover,DE
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility
01.2019 - Current
- Attain or exceed monthly sales and services goals on consistent basis.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining positive brand image.
- Use consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Handled cash transactions accurately while adhering to established security procedures.
Sales Consultant
Spectrum Cable
09.2017 - 12.2018
- Promote products and services tailored to customers need
- Use probing questions to establish rapport and gleam needs of new and existing customers
- Process payments and equipment returns
- Maintain accurate inventory flow
- Execute accurate and consistent cash handling policies
- Became expert on store operating system.
Sales Consultant
Comcast NBCUniversal
08.2015 - 05.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Customer Service Manager
Travel Clubs Llc
06.2007 - 09.2012
- Began tenure with Travel Clubs LLC as sales rep, was promoted to Sales Manager after one year
- Further promoted to position of Manager of Customer Service department
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for sales department to track product success
- Assisted in creating new processes and systems for increasing customer service satisfaction.
Store Manager
Mattress Giants Llc
03.2006 - 06.2007
- Assisted customers with store and product complaints
- Compiled weekly monetary reports and records for store managers
- Responsible for ringing up customers in timely manner and guaranteeing high level of customer service
- Accurately logged all daily shipping and receiving orders
- Managed cash stock and inventory balances accurately
- Increased store sales by 5% by up selling merchandise
- Recommended, selected and helped locate merchandise based on customer needs and desires. Prevented store losses using awareness, attention to detail and integrity.
Education
High School Diploma -
Temple University
Philadelphia, PASkills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Prospecting skills
- Strategic Planning
- Consultative Sales
- Lead Generation
- Customer Service
- Reliable and Responsible
- Honest and Dependable
Accomplishments
- AT&T Summit winner 2022
- Promoted to Manager in 60 Seconds (MI60) at AT&T call center Ocala, FL
- Spirit Award from team members
- Awarded Elite sales status nine out of twelve months for fiscal year 2015-2016 top 5% nationwide for Comcast Cable Llc.
- .Promoted to sales manager at Travel Clubs Llc, later promoted to manager of customer service.
- Tasked with opening new sales operation in new market to ensure efficiency and adherence to company brand.
- Put in charge of flagship office with 20 employees, closed out first week $30,000 over projected sales.
- Received rookie of the month award for outperforming new employees in my first month of employment with Mattress Giants Llc.
- Received customer service award for outstanding customer for Mattress Giants Llc
Timeline
Retail Sales Consultant
AT&T Mobility
01.2019 - Current
Sales Consultant
Spectrum Cable
09.2017 - 12.2018
Sales Consultant
Comcast NBCUniversal
08.2015 - 05.2017
Customer Service Manager
Travel Clubs Llc
06.2007 - 09.2012
Store Manager
Mattress Giants Llc
03.2006 - 06.2007
High School Diploma -
Temple University
Similar Profiles
Keila L. BarrowKeila L. Barrow
Customer Care Representative at AT&T MobilityCustomer Care Representative at AT&T Mobility
Jacob JimenezJacob Jimenez
Retail Sales Consultant at AT&T MobilityRetail Sales Consultant at AT&T Mobility
Keaton GrantKeaton Grant
Bilingual Technical Support Representative at AT&T MobilityBilingual Technical Support Representative at AT&T Mobility
Joshua WhiteJoshua White
Assistant Retail Store Manager at AT&T MobilityAssistant Retail Store Manager at AT&T Mobility
Jensy ZavalaJensy Zavala
Correction Officer Food Service at Sussex Correctional InstitutionCorrection Officer Food Service at Sussex Correctional Institution