Dynamic and results-driven professional with extensive experience as a Correctional Officer at St. Louis County Justice Services. Proven expertise in conflict resolution and inmate supervision, effectively reducing contraband incidents through vigilant monitoring. Skilled in emergency response and safety protocols, consistently ensuring a secure environment for staff and inmates alike.
Hi, I’m
Terrence Westbrook
East St. Louis,IL
Summary
Overview
7
years of professional experience
Work History
St. Louis County Justice Services
Correctional Officer
06.2022 - 03.2025
Job overview
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Garda Security
Security Officer
03.2022 - 06.2022
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Charter Spectrum
Field Technician
11.2021 - 03.2022
Job overview
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Calibrated new and existing equipment for optimal performance.
Allied Universal Security Services
Security Officer
10.2021 - 01.2022
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
G4S Secure Solutions USA
Security Officer
10.2020 - 10.2021
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Vitek
Cable Installation Technician
03.2019 - 07.2020
Job overview
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
- Repaired and updated equipment to conform to company-wide standards.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Ensured prompt resolution of any post-installation issues by following up with customers after service completion to confirm satisfaction levels were met or exceeded expectations.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Provided valuable input during team meetings by sharing ideas on process improvements and ways to elevate the overall customer experience.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
- Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
Manpower
Warehouse Worker
02.2019 - 03.2019
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
MasTec Advanced Technologies
Satellite Installation Technician
11.2017 - 05.2018
Job overview
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
- Collaborated with team members to streamline processes, optimizing overall productivity.
- Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
Education
Cahokia Sr. High School Cahokia, IL
High School Diploma
05.2000
University Overview
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate monitoring
- Policy enforcement
- Restraint techniques
- Correctional facility procedures
- Inmate supervision
- Surveillance
- Contraband seizure
- Self-defense techniques
- Safety
- Security procedures
- Suicide prevention
Timeline
Correctional Officer
St. Louis County Justice Services
06.2022 - 03.2025
Security Officer
Garda Security
03.2022 - 06.2022
Field Technician
Charter Spectrum
11.2021 - 03.2022
Security Officer
Allied Universal Security Services
10.2021 - 01.2022
Security Officer
G4S Secure Solutions USA
10.2020 - 10.2021
Cable Installation Technician
Vitek
03.2019 - 07.2020
Warehouse Worker
Manpower
02.2019 - 03.2019
Satellite Installation Technician
MasTec Advanced Technologies
11.2017 - 05.2018
Cahokia Sr. High School
High School Diploma
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