TERRENCE WILLIAMS

Work History

Dasher

DoorDash

09.2022 - Current

Improved customer satisfaction by providing timely and accurate deliveries.
Enhanced communication with customers through proactive updates on order status.
Navigated efficiently through various delivery routes for expedited service.
Maintained excellent ratings by consistently delivering orders in a professional manner.
Safeguarded sensitive customer information by diligently following company privacy policies during transactions.

Quality Assurance Analyst

ThermaXX

09.2021 - 08.2022

Enhanced software quality by conducting thorough testing and identifying areas for improvement.
Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.

CEO

Drone Guage Llc

12.2020 - 09.2021

Achieved company growth by implementing strategic plans and streamlining operations.
Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
Identified new revenue generation opportunities to maximize bottom-line profitability.
Established foundational processes for business operations.
Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Improved organizational structure by reallocating resources and redefining roles for greater efficiency.

Merchandiser

Crossmark

10.2020 - 12.2020

Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.

Assistant Team Leader

Rmsi Retail Merchandising

09.2019 - 11.2020

Enhanced team performance by implementing efficient work processes and providing constructive feedback.
Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
Implemented employee recognition programs that boosted motivation and increased overall job satisfaction.
Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Supervised 17 co-workers.

Team Leader

Roc Merchandisng

03.2014 - 08.2019

Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Supervised team members to confirm compliance with set procedures and quality requirements.
Built strong relationships with customers through positive attitude and attentive response.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Promoted high standerds through personal example to help each member understand expected behavious and standards.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Summary

Overview

Work History

Dasher

Quality Assurance Analyst

CEO

Merchandiser

Assistant Team Leader

Team Leader

Education

High School Diploma -

Skills

Certification

Work Availability

Timeline

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