Terrence Williams
Inverness
Summary
Results-driven Senior Engineering Technician with a proven track record of successfully managing large-scale projects. Skilled in conducting thorough technical reviews, creating detailed plans, and overseeing project execution from start to finish. Experienced in leading teams, adapting to changing environments, and ensuring seamless operations to achieve project goals. Ready to take on leadership roles to drive results and promote collaboration within the team.
Overview
35
35
years of professional experience
Work History
Interim AOS Team Lead
Duke Energy
04.2025 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values & policies at all times.
- Coached team members in techniques necessary to complete job tasks.
- Perform safe work practices field reviews with team members
Senior Engineering Technologist
Duke Energy
01.2015 - 04.2025
- Mentor to younger engineering technologists
- Design complex distribution systems
- Project manager for large design projects
- Perform damage assessment patrols after major storm events
- Managed multiple projects concurrently, ensuring timely completion within budget constraints.
- Maximo testing team member
- SME of Maximo for the State of Florida
- Local safety team member
- Engineering Design Excellence team
- BOUD Connect testing team member
- Conflict resolution of distribution facilities with proposed road construction
- Participant in construction progression meetings
- Provide clearance from distribution facilities of oversized load moves
- Developed innovative solutions to complex engineering challenges, enhancing overall project outcomes.
Interim Area Operations Support Manger
Duke Energy
09.2023 - 03.2024
- Enhanced team productivity by providing ongoing training and development opportunities.
- Increased operational agility through effective planning, forecasting, risk mitigation strategies.
- Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of the department.
- Spearheaded the introduction of new technology solutions, automating manual tasks for faster turnaround times in key processes.
Engineering Technologist
Duke Energy
12.2005 - 01.2015
- Provide distribution facilities to residential and commercial customers
- Communicate the construction process and expectations to customers
- Local safety council team member
- Conflict resolution of distribution facilities with proposed road construction
- Provide clearance of distribution facilities for oversized load moves
- Perform damage assessment patrols after storm events
Distribution designer
Tampa Electric
03.1997 - 12.2005
- Provide distribution facilities to residential and commercial customers Communicate the construction process and expectations to customers
- Local safety council team member
- Coordinate with municipalities to provide resolutions to conflicts of distribution facilities with proposed road construction
- Provide clearance for oversized load moves
- Investigate and resolve customer voltage complaints
- Perform damage assessment patrols after storm events
Customer Service Representative
Tampa Electric
05.1996 - 03.1997
- De-escalated customer complaints using specialized communication techniques.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Met performance metrics and goals
- Utilized computer systems to research and record account information.
- Directed phone calls to shorten service time and steer conversations towards targeted solutions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Opened and closed accounts and processed applications.
Meter Reader
Tampa Electric
05.1995 - 05.1996
- Detected and documented suspected meter tampering.
- Completed meter readings with reliable accuracy.
- Followed assigned routes to collect meter information from residential and commercial locations.
- Verified readings fell within acceptable parameters.
Dispatcher
Choice Courier
01.1990 - 05.1995
- Routed vehicles to drive team productivity
- Oversaw dispatch coordination and directed drivers on special instructions
- Organized daily assignment and run schedules for individuals
- Determined the type of resources required based on the specifications outlined in the work order.
- Relayed pickup locations and messages to couriers using cellular and radio networks
- Tracked movement of couriers to obtain maximum efficiency and timeliness of deliveries
Education
General Studies
University of Florida
07.1989
High School Diploma - undefined
Miami Norland Senior High School
06.1985
Skills
- Project Management
- Mentoring
- Problem resolution
- Organization
- Communication with internal & external customers
- Deadline compliance
- Attention to detail
- Customer focus
- Coaching and mentoring
- Workplace safety
- Complaint resolution
- Financial acumen
Timeline
Interim AOS Team Lead
Duke Energy
04.2025 - Current
Interim Area Operations Support Manger
Duke Energy
09.2023 - 03.2024
Senior Engineering Technologist
Duke Energy
01.2015 - 04.2025
Engineering Technologist
Duke Energy
12.2005 - 01.2015
Distribution designer
Tampa Electric
03.1997 - 12.2005
Customer Service Representative
Tampa Electric
05.1996 - 03.1997
Meter Reader
Tampa Electric
05.1995 - 05.1996
Dispatcher
Choice Courier
01.1990 - 05.1995
High School Diploma - undefined
Miami Norland Senior High School
General Studies
University of Florida