Terrence Williams
Columbus
Summary
Results-driven professional delivering exceptional customer service and effective communication. Proven ability to optimize processes and ensure safety compliance, leading to increased client satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Independent Contractor Gig Work
Uber
09.2023 - 11.2025
- Delivered exceptional customer service, ensuring high satisfaction levels among riders.
- Utilized GPS and mapping software to optimize route planning and reduce wait times.
- Consulted with customers to assess needs and propose optimal solutions.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Escalation Supervisor
Trilegiant Corporation
Stafford, CT
02.2007 - 06.2024
- Led escalation team to resolve complex customer issues efficiently and effectively.
- Mentored team members on best practices for handling escalated customer interactions confidently.
- Implemented process improvements that reduced resolution time for escalated cases significantly.
- Increased employee retention rates with targeted coaching, mentoring, and performance evaluations for the escalation team.
Salesperson New and Used Vehicles
Spitzer Dodge
Mayfield Heights, OH
04.2005 - 07.2006
- Drove customer engagement through personalized product recommendations and exceptional service.
- Cultivated relationships with clients to enhance loyalty and repeat business.
- Utilized CRM systems to track sales leads and optimize follow-up strategies.
- Collaborated with team members to develop innovative sales techniques and promotional campaigns.
Security Manager
Cardillo and Sons
Everett, MA
11.2003 - 05.2005
- Developed and implemented security protocols to mitigate risks and enhance safety across facilities.
- Conducted regular security audits and assessments to identify vulnerabilities and improve response strategies.
- Trained and mentored security personnel on best practices and emergency procedures to ensure compliance.
- Managed security personnel schedules, ensuring adequate coverage for all shifts.
Education
Associate of Applied Science - Business Administration And Management
Columbus State Community College
Columbus, OH12-2009
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
Timeline
Independent Contractor Gig Work
Uber
09.2023 - 11.2025
Escalation Supervisor
Trilegiant Corporation
02.2007 - 06.2024
Salesperson New and Used Vehicles
Spitzer Dodge
04.2005 - 07.2006
Security Manager
Cardillo and Sons
11.2003 - 05.2005
Associate of Applied Science - Business Administration And Management
Columbus State Community College