Terrence Young Jr.
Mount Laurel,NJ
Summary
Forward-thinking team leader offering distinguished and multifaceted experience in the transportation, customer service and maintenance industries. Exceptionally well-versed in railroad operations as well as operating and maintaining trains and heavy equipment. Ability to supervise through radio contact or in person. Can provide customer service on the telephone, in person, and in the field. Impressive leadership skills that guide every employee and business operations for over five years. Strategic thinker and tactical decision maker with a passion for serving customers and exceeding expectations.
Overview
19
19
years of professional experience
Work History
General Manager of Operations
Classic Maintenance
03.2015 - Current
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor services to individual markets.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maximized performance by monitoring daily activities, mentoring, leading and supervising a team of 15 members.
- Established and cultivated solid business relationships with new and existing customers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Train Operator
Port Authority Transit Corporation
01.2013 - 07.2020
- Communicated with dispatchers about train movement and timetables.
- Triggered track switches and activated traffic signals by manual and automatic operating controls.
- Inspected tracks to identify faults such as broken rails or malfunctioning switches.
- Trained new personnel regarding company operations, policies and services.
- Followed current orders to smoothly couple, uncouple and switch rail cars.
- Coordinated safe and effective movement of train cars and engines with hand signals, two-way radios and telephones.
- Interpreted train orders, signals or railroad rules and regulations that governed train operation.
- Managed communications flow to employees and customers regarding departures, arrivals, delays and closures.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored speedometer, brake cylinder, brake pipe, track switches, and track signals simultaneously.
- Maintained excellent safety record.
Equipment Operator
Classic Maintenance
01.2009 - 03.2015
- Operated range of heavy janitorial, construction and landscaping equipment on regular basis with advanced skill.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Drove vehicles to and from work sites and maintained clean driving record.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Documented equipment usage and maintenance to enable tracking history and maintain accurate records
Custodian
Port Authority Transit Corporation
06.2010 - 01.2013
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected train stations, railroad tracks, and grounds and picked up trash or other debris impacting appearance or movement between spaces.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
Cleaner/Building Maintenance Worker
Classic Maintenance
06.2005 - 12.2008
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Handled equipment, chemicals, and materials properly and with caution.
- Inspected buildings for potential safety hazards, reporting identified concerns to supervisor.
Education
No Degree - Business Administration
Burlington County College
Mount Laurel, NJHigh School Diploma -
Lenape High School
Medford, NJ06.2006
Skills
- Safety Compliance
- Railroad rules and regulations
- Microsoft Office
- Active listening and memorization
- Staff training and supervision
- Multitasking
- Two-way radio
- Customer service
- Excellent oral and written communication
- Troubleshooting
- Critical thinking and problem solving
Timeline
General Manager of Operations
Classic Maintenance
03.2015 - Current
Train Operator
Port Authority Transit Corporation
01.2013 - 07.2020
Custodian
Port Authority Transit Corporation
06.2010 - 01.2013
Equipment Operator
Classic Maintenance
01.2009 - 03.2015
Cleaner/Building Maintenance Worker
Classic Maintenance
06.2005 - 12.2008
No Degree - Business Administration
Burlington County College
High School Diploma -
Lenape High School
Similar Profiles
Gilberto SebaGilberto Seba
Supervisor at Classic Cleaning And MaintenanceSupervisor at Classic Cleaning And Maintenance
Teakpreet SinghTeakpreet Singh
Cabinet Maker at rpk classic form classic formCabinet Maker at rpk classic form classic form
jacob farleyjacob farley
Maintenance Technician at Premier Building Maintenance Services MaintenanceMaintenance Technician at Premier Building Maintenance Services Maintenance