TERRENCE EVERETT DANIELS
Lawrenceville,Georgia
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Case Manager
Annandale Village
12.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
Care Coordinator
Person Centered Services
11.2019 - 11.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
Gateway, Preventive Services Caseworker
09.2018 - 10.2019
- Maintain case history records and prepare reports
- Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs
- Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty
- Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided
- Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements
- Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes to prevent more serious problems from developing.
Hillside Family of Agencies Work Scholarship Connection Youth Advocate
11.2016 - 09.2018
- Assists in the identification and selection of youth who have the personal characteristics to become successful participants in the Work-Scholarship Connection (HW-SC) program
- Conducts family and parental/guardian contacts via home visits or by phone to ensure that the parent/guardian is informed of, and is in agreement with, the service goals identified for their child
- Be an adept communicator at all levels, recognizing issues and situations that could require notification and communications to others
- Completes all assigned responsibilities including being on call, taking field trips, planning, implementing and chaperoning events, developing improvement plans for students with regard to grades, and all required written and verbal documentation, reports and log entries into the ETO system.
Holdings Management Trainee
Enterprise Rent, car of Enterprise
02.2016 - 11.2016
- Make business decisions that greatly affect the bottom line
- Developing new business and maintaining current relationships
- Deliver superior customer service
- Practice proper sales techniques
- Practice problem solving and conflict management
- Trained on how to mentor, train, develop, manage and promote a staff of your own.
Education
Bachelor of Science - Business Administration
State University of NY College
Buffalo, NY05.2015
Associate of Applied Science - Liberal Arts
Monroe Community College
Rochester, NY05.2013
Skills
- Patient and Caregiver Education
- MS Office
- Intervention Plans
- Educational Evaluation
- Case Notes
- Standards Administration
- Team Meetings
- Multitasking and Organization
- Data Visualization and Presentations
- Investigative Approach
Timeline
Case Manager
Annandale Village
12.2022 - Current
Care Coordinator
Person Centered Services
11.2019 - 11.2022
Gateway, Preventive Services Caseworker
09.2018 - 10.2019
Hillside Family of Agencies Work Scholarship Connection Youth Advocate
11.2016 - 09.2018
Holdings Management Trainee
Enterprise Rent, car of Enterprise
02.2016 - 11.2016
Bachelor of Science - Business Administration
State University of NY College
Associate of Applied Science - Liberal Arts
Monroe Community College
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