Irvin Bates Sr
Buffalo,NY
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
11
11
years of professional experience
Work History
Concessions Worker
Key Bank Center
Buffalo, New York
05.2017 - Current
- Served food and beverages with focus on quality items and superior service.
- Monitored supply inventory and replenished at end of each day to prepare for next event.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Assembled and served meals according to specific guest requirements.
- Kept track of stock rotation so that older products are used first while maintaining freshness of new stock items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Checked expiration dates on all products before serving them to customers.
Customer Service Representative
Seneca Mortgage And Financial Svc
Elma, NY
11.2015 - 01.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Supported sales team members to drive growth and development.
- Developed positive relationships with customers through friendly interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
Clerical Assistant
Goodwill Industries of Western New York
Buffalo, NY
03.2014 - 12.2015
- Monitored office supplies inventory and placed orders when necessary.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Updated customer contact information in the system database.
- Organized and scheduled meetings and appointments for management.
- Copied, sorted and filed records of office activities and business transactions.
- Managed incoming and outgoing mail correspondence.
- Greeted visitors and customers in a friendly, professional manner.
- Reviewed files, records and other documents to obtain information or respond to requests.
Education
Associate of Applied Science -
Bryant And Stratton College
Getzville, NY05-2014
Paralegal Internship
Prisoners Legal Services
Buffalo, NYSkills
- Food safety
- Inventory management
- Customer service
- Point of sale operation
- Cash handling
- Order processing
Timeline
Concessions Worker
Key Bank Center
05.2017 - Current
Customer Service Representative
Seneca Mortgage And Financial Svc
11.2015 - 01.2017
Clerical Assistant
Goodwill Industries of Western New York
03.2014 - 12.2015
Associate of Applied Science -
Bryant And Stratton College
Paralegal Internship
Prisoners Legal Services
Similar Profiles
Logan GarippoLogan Garippo
Parking Booth Attendant at Key Bank CenterParking Booth Attendant at Key Bank Center
Danielle HarrisDanielle Harris
Hospitality Associate at Buffalo General Medical CenterHospitality Associate at Buffalo General Medical Center
Debra BaronichDebra Baronich
Senior Banking Specialist II at Key Bank Call CenterSenior Banking Specialist II at Key Bank Call Center
Monique JacksonMonique Jackson
Behavioral Health Technician at Community Services For Every1Behavioral Health Technician at Community Services For Every1
Jayden LepsicJayden Lepsic
Kitchen Staff Member at Mia MangiaKitchen Staff Member at Mia Mangia