Terrene Chung
Summary
Dynamic professional with extensive experience at Alstom Transport and Dnata Airport Operations, excelling in customer service and emergency management. Proven ability to troubleshoot equipment and ensure safety protocols, enhancing operational efficiency. Recognized for effective crowd control and maintaining a secure environment for passengers, consistently delivering exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Air Train Agent II
Alstom Transport
John F K Kennedy, NY
02.2025 - 03.2025
- Advises the Operations Center of any condition that affects, or could affect, the safe passage of trains or customers.
- Manages emergencies in accordance with established procedures, through immediate response and quick action in assisting customers to ensure their safety.
- Inspects and tests station and train equipment, as well as station and fare collection equipment, assuring that all are operational, and troubleshooting any malfunctions that can be resolved without the aid of a technician.
- Operates trains for coupling/uncoupling, re-entry, position adjustment, and any other manual train movement, as directed by the Operations Center.
Jet Bridge Operator
Dnata Airport Operations
Jamaica , NY
11.2019 - 02.2022
- Responsible for the safety and efficient operation of the boarding bridge,
- coordinating passengers' boarding and deplaning, and ensuring a smooth and secure airport experience.
- Setting up and activating the aircraft visual guidance docking system.
- Ensure compliance with flight safety protocols and procedures.
Education
Associate of Applied Science - Tourism And Travel Hospitality
Kingsborough Community College
Brooklyn, NY06-2012
Skills
- Emergency management
- Troubleshooting equipment
- Safety protocols
- Outlook, GDS, Sabre
Accomplishments
- Multiple recognitions for WE SOAR HIGHER REWARDS
Certification
- REAL ESTATE certified
Timeline
Air Train Agent II
Alstom Transport
02.2025 - 03.2025
Jet Bridge Operator
Dnata Airport Operations
11.2019 - 02.2022
Associate of Applied Science - Tourism And Travel Hospitality
Kingsborough Community College
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