Terreon Gambrell

Work History

Security Professional

Allied Universal

08.2024 - Current

Maintained a safe environment for staff and visitors through proactive surveillance and communication
Responded quickly to emergency situations to assess and deflect issues
Completed full building and grounds patrols to spot and investigate concerns
Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Secured premises and personnel by patrolling property and monitoring surveillance equipment
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
Responded to emergencies promptly, ensuring the safety of all individuals on site
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
Worked independently and collaboratively to resolve urgent issues to protect lives and property
Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies
Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm
Provided detailed incident reports, streamlining communication with law enforcement and management
Examined doors, windows and gates to verify security

Night Auditor

The Slate Hotel Denver

10.2023 - 08.2024

Handle all guest questions and complaints, and resolve issues that may occur during the night shift fast and efficiently
Run nightly audit and print reports that will be needed for the AM shift
Process daily billing transactions, including reviewing and posting charges and payments, and making sure that all guest accounts are up to date
Ensuring the safety of hotel, guests, and any employees working during the night shift by doing property walks, locking doors and verifying that everyone in or coming into the hotel are guests
Responsible for setting up breakfast for breakfast crew and ensuring that front desk, lobby and dining areas are clean, well kept and ready for guests in the morning

Night Auditor

Drury Plaza Hotel St. Louis Chesterfield

04.2022 - 08.2023

Handle all guest questions and complaints, and resolve issues that may occur during the night shift fast and efficiently
Run nightly audit and print reports that will be needed for the AM shift
Process daily billing transactions, including reviewing and posting charges and payments, and making sure that all guest accounts are up to date
Ensuring the safety of hotel, guests, and any employees working during the night shift by doing property walks, locking doors and verifying that everyone in or coming into the hotel are guests
Responsible for setting up breakfast for breakfast crew and ensuring that front desk, lobby and dining areas are clean, well kept and ready for guests in the morning

Front Desk Agent

Red Roof Inn Forest Park

10.2020 - 03.2022

Coordinate smooth responses to guests' needs by working with housekeeping and maintenance
Maintain a clean and well-stocked lobby
Organize the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in terms for new guests
Make and confirm reservations for guests staying at the property
Oversees concierge services to help guests get the most out of their stay

Front Desk Agent

Motel6 Hazelwood

11.2018 - 06.2020

Coordinate smooth responses to guests' needs by working with housekeeping and maintenance
Maintain a clean and well-stocked lobby, including setting up and breaking down daily coffee services
Organize the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests
Make and confirm reservations for guests staying at the property
Oversees concierge services to help guests get the most out of their stay

Front Desk Agent

Motel6

04.2018 - 07.2018

Maintained a clean and well-stocked lobby, including setting up and breaking down daily coffee services
Overseas concierge services to help guests get the most out of their stay
Made and confirmed reservations for guests staying at the property
Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests

Bagger/Night Stocker

Schnucks

10.2017 - 04.2018

Prepared the sales floor for new promotions by moving displays and updating signs
Unpacked, tagged and stocked merchandise for sale on the main floor
Connected with customers to assist with questions, locate merchandise and carry heavy purchases to the customer's car
Rotated stock to move the oldest items first, minimizing product waste
Consulted with customers to understand their desires and suggest the best products to meet their needs
Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks

Landscaper

Norwood Hills Country Club

06.2017 - 09.2017

Collected and removed litter such as leaves and trash from the customer's lawn and landscaping
Cut back overgrowth and create designs with skill in pruning and design
Trimmed hedges, trees and bushes using smooth and efficient pruning techniques
Safely used equipment such as mowers, tractors and leaf blowers to carry out quality landscaping work
Keep elements such as sidewalks and driveways clean by smoothly removing any clippings or other debris
Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area

Dishwasher

Sugarfire SmokeHouse

06.2016 - 09.2016

Assisted cooks and servers as needed, especially during peak hours to ensure productive workflows and reduce customer wait times
Operated an industrial dishwasher, washing dishes and glassware by hand according to specific instructions
Performed janitorial duties, including sweeping and mopping, taking out the trash, and restocking restrooms
Unloaded dishes, silverware, and glassware promptly and stored them in the appropriate places
Sanitized workstations, equipment, and cutlery and operated industrial dishwashing machines in accordance with food safety and sanitation requirements
Reported any serious incidents to upper management, such as machine failure, broken facilities, or injuries
Carried out basic cleaning tasks around the premises, including emptying trash cans, cleaning drink machines, and cleaning any spills immediately

Summary

Overview

Work History

Security Professional

Night Auditor

Night Auditor

Front Desk Agent

Front Desk Agent

Front Desk Agent

Bagger/Night Stocker

Landscaper

Dishwasher

Education

High School Diploma - General Education

Skills

Timeline

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