TERREON HOPKINS
Westmont,IL
Summary
Results-driven Marketing professional with experience in customer service, administrative support, and team coordination. Expertise in effective communication, data management, and problem-solving in fast-paced settings. Proficient in Microsoft Office, Adobe Creative Suite, and managing multi-channel customer interactions. Ready to support teams in marketing, human resources, or administrative operations.
Overview
5
5
years of professional experience
Work History
Policy Administration Associate
Symetra
Bellevue, WA
10.2025 - Current
- Process benefit changes, policy modifications, and terminations.
- Add new product lines to existing group policies.
- Provide general information on group policy coverage.
- Handle policy change requests.
- Recalculate billing statements as needed.
Policy Administration Associate
Dearborn Group
Lombard, IL
09.2024 - 10.2025
- Processed benefit changes, policy modifications, and terminations to ensure accurate policy management.
- Expanded product offerings to strengthen group policy portfolio. to existing group policies.
- Provide general information on group policy coverage.
- Handled policy change requests, facilitating timely updates for clients' insurance needs.
- Adjusted billing statements for accuracy.
Customer Service Representative
Dearborn Group
Lombard, IL
02.2023 - 09.2024
- Assisted members with inquiries on insurance coverage, claims, billing, ensuring clarity and satisfaction
- Processed membership changes and underwriting cases to maintain accurate records and support member needs
- Troubleshot technical issues and delivered solutions to end-users, enhancing user experience and operational efficiency
- Troubleshoot technical issues and deliver solutions to end-users
Warehouse Associate
Amazon
Channahon, IL
10.2022 - 02.2023
- Packaged products for outbound shipping with a focus on accuracy and efficiency
- Maintained quality standards while meeting pace requirements in a fast-paced fulfillment environment
- Operated forklifts and pallet jacks to transport inventory efficiently.
- Managed inbound and outbound shipments, ensuring accurate documentation.
- Conducted regular inventory counts to maintain stock accuracy.
Warehouse Associate
DHL
Aurora, IL
05.2022 - 09.2022
- Staged pallets for timely delivery using stand-up forklift, ensuring efficient loading process
- Followed safety protocols while maintaining clean, organized work areas to promote safe operations
- Operated forklifts and pallet jacks to move inventory efficiently within warehouse.
- Managed accurate order fulfillment through meticulous picking and packing processes.
- Coordinated with team members to maintain an organized and safe work environment.
Retail Associate
Under Armour
Aurora, IL
06.2021 - 10.2021
- Delivered exceptional customer service and assisted with purchasing decisions
- Processed cash transactions and operated point-of-sale systems to ensure efficient checkout experiences
- Replenished inventory and organized merchandise displays to enhance product visibility and customer engagement
Education
Bachelor of Science - Marketing
Aurora University
Aurora, IL05.2022
Skills
- Salesforce
- Microsoft Excel, Word, PowerPoint
- Data entry
- Adobe Acrobat, Adobe Illustrator
- Customer communication
- Conflict resolution
- Time management
Timeline
Policy Administration Associate
Symetra
10.2025 - Current
Policy Administration Associate
Dearborn Group
09.2024 - 10.2025
Customer Service Representative
Dearborn Group
02.2023 - 09.2024
Warehouse Associate
Amazon
10.2022 - 02.2023
Warehouse Associate
DHL
05.2022 - 09.2022
Retail Associate
Under Armour
06.2021 - 10.2021
Bachelor of Science - Marketing
Aurora University