Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terresa Elya

Waynesville,MO

Summary

Detail-oriented with over 10 years of management and 20 years of office administrative work experience. Excellent customer service and payment processing skills. Knowledgeable and eager to learn new tasks. Special talent enhancing customer support and resolving concerns.

Overview

27
27
years of professional experience

Work History

Customer Service Billing Utility Clerk

CITY OF WAYNESVILLE
11.2022 - 05.2023
  • Prepared and processed service forms to start and stop utility services.
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Prepared work order requests for new service, outages and maintenance actions.
  • Updated and purged out-of-date records and files.
  • Answered phones, faxes and emails regarding official city utility services.
  • Processed customer billing invoices and payments daily for monthly billing cycle.

Customer Service Teller

HAWTHORN BANK
05.2022 - 09.2022
  • Follow company procedures to count and manage all the funds received from customers
  • Build and maintain customer relations by providing high-quality services
  • Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
  • Provided exceptional service to customers, addressing their needs and building lasting relationships.
  • Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.

Manager

AMERICAN LEGION POST
08.2008 - 06.2014
  • Perform various financial activities such as cash handling, deposit preparation, and payroll
  • Resolve customer complaints regarding bar service
  • Purchase supplies and equipment needed to ensure quality and timely delivery of services
  • Assign duties, responsibilities, and workstations to employees in accordance with work requirements
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Develop departmental objectives, budgets, policies, procedures, and strategies
  • Onboarded new employees with training and new hire documentation.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.

Manager

CROWLEY AUTO SALES
07.2006 - 08.2008
  • Take monthly payments from current customers and update their files with current payoff amount
  • Complete all paperwork for new car sales.
  • Accomplished multiple tasks within established timeframes.

Title Clerk

NATIONS TITLE
02.2006 - 06.2006
  • Examine documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties' legal descriptions, ownership, or restrictions
  • Read search requests to ascertain types of title evidence required and to obtain descriptions of properties and names of involved parties
  • Examine individual titles to determine if restrictions, such as delinquent taxes, will affect titles and limit property use
  • Prepare reports describing any title encumbrances encountered during searching activities, and outlining actions needed to clear titles
  • Confer with realtors, lending institution personnel, buyers, sellers, contractors, surveyors, and courthouse personnel to exchange title-related information or to resolve problems
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.

Mortgage Broker

SOLDI FINANCIAL
10.2005 - 02.2006
  • Function as an intermediary in negotiations between buyers and sellers over property prices and settlement details and during the closing of sales
  • Generate lists of properties for sale, their locations, descriptions, and available financing options, using computers
  • Maintain knowledge of real estate law, local economies, fair housing laws, types of available mortgages, financing options, and government programs
  • Check work completed by loan officers, attorneys, or other professionals to ensure that it is performed properly
  • Arrange for financing and title searches of property purchases and property being sold.

Account Manager/Funding Specialist

NEW CENTURY MORTGAGE
01.2002 - 08.2004
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
  • Review loan agreements to ensure that they are complete and accurate according to policy
  • Confer with underwriters to aid in resolving mortgage application problems
  • Function as a liaison between underwriting, processors, and loan officers
  • Assist in gathering, identifying, and compiling all loan file documentation
  • Monitor loan production from processing through funding
  • Receive closing documents and verify the accuracy and authenticity of all documents
  • After reviewing the closing documents, input all information into the computer and fund the loan

Foreclosure Proofing Specialist

BARRETT
03.2001 - 01.2002
  • Proofread all legal correspondence and compared to deed of trust, note, title work and previous demand letters sent by our clients to the borrower
  • Read corrected copies or proofs to ensure that all corrections have been made
  • Mark copy to indicate and correct errors in type, arrangement, grammar, punctuation, or spelling, using standard printers' marks
  • Correct or record omissions, errors, or inconsistencies found
  • After all corrections had been made, I again proofread the documents and then sent them to the borrower regarding their foreclosure proceedings.

Dept Head of Data Entry/Audit

SAXON MORTGAGE
11.1996 - 03.2001
  • Review loan package returned from title company for completeness and accuracy
  • Obtain all corrected documents from title company and broker
  • Respond to all customer inquiries in a timely and professional manner
  • Prepare loan file for submission to collateral
  • Interface with the title companies and loan brokers to obtain outstanding conditions necessary to meet loan requirements for funding
  • Review all loan documentation to ensure accuracy prior to funding
  • Reviewed all final funding figures and performed data input to generate accounting documents for disbursement of funds to title company
  • Verify borrowers address, phone number, employment, banking information, mortgage payoff and tax information
  • Alerted underwriting to any misrepresentation in the file
  • Perform data entry by inputting entire loan submission from broker.

Education

High School Diploma -

Home School
Fort Worth, TX

Skills

  • Proficiency with all office equipment
  • Well spoken and very concise
  • Equipment Operation
  • Telephone Etiquette
  • Data Entry Accuracy
  • Computer Literacy
  • Attention to Detail
  • Problem Solving Abilities
  • Customer Service Excellence
  • Multitasking Capabilities
  • Billing and Coding
  • Data Entry

Timeline

Customer Service Billing Utility Clerk

CITY OF WAYNESVILLE
11.2022 - 05.2023

Customer Service Teller

HAWTHORN BANK
05.2022 - 09.2022

Manager

AMERICAN LEGION POST
08.2008 - 06.2014

Manager

CROWLEY AUTO SALES
07.2006 - 08.2008

Title Clerk

NATIONS TITLE
02.2006 - 06.2006

Mortgage Broker

SOLDI FINANCIAL
10.2005 - 02.2006

Account Manager/Funding Specialist

NEW CENTURY MORTGAGE
01.2002 - 08.2004

Foreclosure Proofing Specialist

BARRETT
03.2001 - 01.2002

Dept Head of Data Entry/Audit

SAXON MORTGAGE
11.1996 - 03.2001

High School Diploma -

Home School

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