Terresa Jones
Chicago
Summary
Orderly and committed customer service specialist with 3 years of experience. Accumulated many solid skills in customer relations, early childhood education, and service to handle the challenges of fast-paced and professional working environments. Bringing detail oriented and decisive nature with sound judgement, good multi-tasking abilities, and a self motivated personality. Great working alone or with teams to accomplish on time and accurate tasks.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
Sunnyside Childcare Center
05.2024 - Current
- Organized materials and resources for lessons to ensure smooth daily operations.
- Supported assessment and feedback processes for students to track academic progress.
- Collaborated with parents and guardians to build strong communication channels for student success.
- Fostered a positive classroom environment with consistent encouragement and support for students.
- Supported student physical, mental, and social development using classroom games and activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
Turbo tax consultant
Teleperformance
01.2024 - 04.2024
- Cultivate strong client relationships by providing consistent service quality
- Address and resolve escalated customer questions and complaints
- Gained strong foundation in client relations
- Address issues within online program
- Assist clients with tax filing
- Answer questions in a timely manner with professionalism
- Filing clients taxes properly and efficiently
- Zoom meetings with clients to discuss needs & goals
Shift lead
First Slice Pie Cafe
04.2022 - 12.2023
- Manage store operations, maintain product displays, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues
- Coordinate with management teams to establish an inclusive, collaborative work culture and drive continuous improvements to meet quality standards
- Served as the shift leader coordinating daily store operations, liaised between customer service teams and five food product departments, conducted scheduling, and allocated resources according to customer traffic to reduce wait times
- Conducted cash handling, analyzed accuracy of the register counts for over $10K in daily transactions, and identified and reconciled discrepancies
- Create reports for the General Manager and District Manager on guest traffic data, survey scores, inventory variance, waste, and portion control metrics
- Lead teams of10+ waitstaff and kitchen personnel, enhance communication across the front of the house and back of the house, provide coaching and mentorship, and develop a culture of continuous improvement to improve guest satisfaction scores to85%
Education
High School Diploma - undefined
Home Schooling
Chicago, IL06.2020
High School Diploma -
Roald Amundsen High School
Chicago, Illinois06.2019
Skills
- Leadership
- Employee training
- Conflict resolution
- Task management
- Phone etiquette
- Customer service
- Food service
- Supervisory skills
- Great listening & communication
- Microsoft word excel
- Maintaining and updating records
- Early childhood education
- Team work
- Time management
Timeline
Assistant Teacher
Sunnyside Childcare Center
05.2024 - Current
Turbo tax consultant
Teleperformance
01.2024 - 04.2024
Shift lead
First Slice Pie Cafe
04.2022 - 12.2023
High School Diploma - undefined
Home Schooling
High School Diploma -
Roald Amundsen High School
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