Terresa Martinez

Coordinated annual and follow-up visits to maintain continuity of client care.

• Managed hospitalization, discharge, and rehabilitation processes for seamless client transitions.
• Streamlined intake coordination via phone, expediting assessments for new clients and transfers.
• Secured necessary authorizations to ensure compliance with regulatory standards.
• Addressed client complaints to uphold service quality.
• Collaborated with state case workers on new members and transfers for effective communication.
• Monitored client progress, adjusting care plans as necessary.
• Coordinated patient care plans with healthcare providers and families to enhance collaboration.