Terresa Smith

I am a Compassionate, Knowledgeable, Conscientious Case Manager with proven expertise in problem-solving and decision-making, honed through roles at Aging & Long-Term Care of Eastern Washington and Elder Services. Excelled in developing comprehensive case management CARE plans, improving client well-being, and fostering inclusivity across diverse populations. Skilled in documentation and a collaborative team player, consistently enhancing client satisfaction and service coordination. I am able to handle high caseloads, multi-tasker and make sure all projects/assignments are completed on time.

I am a dedicated candidate, eager to learn new case manager responsibilities, programs, and eager to learn and improve on writing up new policies.

I am very passionate with my case management skills and absolutely love my job and am excited and eager to learn a new position and program.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Experience with Word, Outlook, CARE, ACES, Barcode, Provider One.
• Experience with training new and current case managers in CARE assessments, Home Visits, Monitor Calls, policies, ACES, Barcode, hiring IP's through CDWA, and hiring agency caregivers.
• Volunteer work through Meals on Wheels, Tree of Sharing, and Food Bank.
• Attended outside ALTCEW activities such as LGBTQ parade, PERS Fair, Company All Staff Meetings, and case management meetings.

I have been improving my life outside of work as well as in my job.  I am a dedicated, hard working case manager that want's to excell in new programs, and current programs.  I am always eager for increased education and love to read and write. I would like to increase my writing skills for making new policies which will relate to my current position and hopefully New Freedom.