SalesForce
Terresa Tillman
St. Louis,MO
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Successful experiences in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
Acera Surgical
08.2023 - 05.2024
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Received and organized inventory for use by sales team.
- Completed audits in accordance with regulations and procedures.
Workforce Specialist
Equifax
08.2020 - 08.2022
- Assisted customers with providing web assistance for better self-service usage
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Managed high-volume verifications within pressured timeframes for productive operations.
Administrative Assistant
Quality Testing Services Inc.
04.2017 - 06.2020
- Corresponded with clients through email, telephone & post mail
- Processed accounts receivable/payable invoicing, researching charge backs, and discrepancies
- Scanned records and uploaded into a database with also organizing forms, made photocopies, filed records and prepared correspondence and reports
- Entered in information provided by the techs to insure an instrument passed or failed testing with using specific company software.
Operational Administrative Assistant
FedEx Ground
11.2014 - 02.2017
- Removed soil, debris and other materials from spill sites and placed in appropriate containers.
- Confirmed all information and packages where confirmed and going to correct location when dealing with international services
- Gathered, logged and monitored shipping data and documents.
- Audited hazardous waste weekly to assist with pick-up scheduling and maintain necessary safety controls.
Education
no degree - Psychology
Missouri Western University
Saint Joseph, MO 2013 - 2014
Skills
- Adaptable
- 5 years experience with Microsoft Office Skills
- Meticulous
- Enhanced workflow
- Collaborator
- Self-sufficient
- Observant
- Compliant
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceHealthcare benefitsCareer advancementPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Zoho
Languages
English
Advanced (C1)
Interests
Software Development
Data Entry
Quality Assurances
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Support Specialist
Acera Surgical
08.2023 - 05.2024
Workforce Specialist
Equifax
08.2020 - 08.2022
Administrative Assistant
Quality Testing Services Inc.
04.2017 - 06.2020
Operational Administrative Assistant
FedEx Ground
11.2014 - 02.2017
no degree - Psychology
Missouri Western University
2013 - 2014
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