Terresia Shortt
Walmart
Red Lion,PA
31
years of professional experience
Compassionate person with background in child welfare and family services. Demonstrated success in case management, crisis intervention, and strategic planning. Listening with no judgement is beneficial as each person has a different experience, history, beliefs and supports. Strong communication skills with ability to build rapport and trust among diverse client populations. Notable positive impact on community through advocacy, education, and support initiatives. Both working in human resources and human services required confidentiality
Work History
Digital Personal Shopper
1 Year 8 Months- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Contributed to team objectives in fast-paced environment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Consistently meet deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledge, friendly support at every stage of shopping and purchasing.
Caseworker III
17 Years- Worked as a hybrid employee, it permitted the ability to work in the government office or in home office, and in the community.
- Investigated and assessed thousands of suspected child abuse and neglect that is required per state regulated Child Protective Services Law (CPSL) safety domains.
- One out of the five staff members approved to search JNET database, and other secure government systems that would assess essential records and broaden search for family background checks with the purpose to develop a plan to diminish safety risks to the child or children.
- Conditioned on the protocol to investigate fatality, near fatality, high profile families, and dangerous settings.
- Highly qualified in all five units that encompasses each stage of a family case, and over eight years as a trained emergency duty caseworker.
- Eighteen years of prepping and testifying in court dependency and criminal proceedings.
- Over ten years of experience acknowledging non-stop incoming phone calls, collecting family dynamics and allegations that were entered in the database, the report was submitted to ChildLine.
- The ability to remain calm, and assist with a response plan on immediate emergency calls.
- Educated and coordinated care on community resources that would address safety domains that includes mental health, substance abuse, environmental factors, abuse/neglect, homelessness and medical concerns.
- Leveraged communication, negotiation, problem solving, and used de-escalation skills to develop a resolution and determine a plan of action.
- Facilitated group therapy sessions, and crisis meetings to intervene while implementing preventive measures for at-risk clients while reducing instances of crisis.
- Mentor new hires by monitoring their caseload while teaching the daily case requirements.
- Appointed by York County to be one of the few chosen members to be appointed to be a member of the Catastrophe Team throughout the necessary county agencies.
Human Resources Generalist
5 Years- Handle daily phone calls and answer employee questions.
- Monitor daily attendance as defined in the policy manual & report to management when warnings must occur, and termination.
- Inform upper management of an employee absence.
- Assisted new hires understand employee handbook, complete necessary paperwork, provide employee badge, and introduce them to the trainer.
- Post new employee positions internally and document interested employees background history to confirm the employee is eligible for the open position then forward that report to upper management.
- Contact temporary contracted agencies and request personnel needs to meet the manufacturing orders on a daily basis.
- Assist co-workers with payroll deadlines, and any help with benefits.
- Support and actively participate in holiday parties, gift distribution and picnics.
Education
Bachelor of Science - BS - Behavioral Health Science
Associate's degree - Liberal Arts and Sciences, General Studies and Humanities
Skills
Actively listening concentrating on
processing and understanding spoken words and non-verbal cues
Time Management
De-escalation
Collaboration
Strategic decision-making
Personal Information
Title: Caseworker III at County of York
Timeline
Digital Personal Shopper
Walmart
02.2025 - CurrentRead More
Caseworker III
County of York
10.2006 - 10.2023Read More
Human Resources Generalist
D.F. Stauffer Biscuit Co., Inc.
01.1996 - 01.2001Read More
York College of Pennsylvania
Bachelor of Science - BS from Behavioral Health Science
Read More
Penn State University
Associate's degree from Liberal Arts and Sciences, General Studies and Humanities
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