Terresse Coleman
Washington,DC
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Admiral Security Services, Inc. Proven ability to enhance guest experiences through effective problem-solving and adaptability. Recognized for implementing feedback mechanisms that improved satisfaction levels, while maintaining safety protocols and operational efficiency.
Overview
1
1
Certification
Work History
Concierge
Admiral Security Services, Inc.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated reservations and transportation arrangements to enhance guest experiences.
- Maintained accurate records of guest requests and preferences for improved service delivery.
- Utilized communication systems to relay information efficiently among staff and guests.
- Monitored facility access, ensuring safety protocols were strictly followed at all times.
- Collaborated with management to develop procedures that enhanced operational efficiency.
- Implemented feedback mechanisms to continually improve guest satisfaction levels.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Building Service Worker
Smithsonian Institution
- Maintained cleanliness and organization of facilities to ensure safe environments for visitors.
- Operated cleaning equipment, including floor scrubbers and vacuums, to uphold facility standards.
- Assisted in waste management processes, promoting sustainability through recycling initiatives.
- Conducted routine inspections of assigned areas to identify maintenance needs and report issues promptly.
- Collaborated with team members to execute daily cleaning schedules efficiently and effectively.
- Trained new staff on safety protocols and proper use of cleaning supplies and equipment.
- Implemented improvements in cleaning procedures that enhanced efficiency while maintaining quality standards.
- Supported special events by preparing venues, ensuring readiness for public engagement activities.
- Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities.
- Replaced bulbs and repaired interior and exterior light fixtures.
Control Room Operator
DSL Temporarily Agency
- Monitored operational systems to ensure efficient performance and adherence to safety protocols.
- Responded promptly to alarms and incidents, coordinating with relevant teams for resolution.
- Operated control room equipment, maintaining accuracy in data entry and system updates.
- Conducted routine inspections of machinery and equipment, identifying potential issues before escalation.
- Assisted in training new operators on standard procedures and emergency response protocols.
- Documented operational logs and incident reports, ensuring compliance with regulatory requirements.
- Collaborated with engineering teams to implement process improvements for enhanced efficiency.
- Provided real-time support during critical operations, facilitating effective communication between departments.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Increased plant performance by continually refining operating procedures based on real-time data analysis.
Housekeeper
Georgetown University
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated reservations and transportation arrangements to enhance guest experiences.
- Maintained accurate records of guest requests and preferences for improved service delivery.
- Utilized communication systems to relay information efficiently among staff and guests.
- Monitored facility access, ensuring safety protocols were strictly followed at all times.
- Collaborated with management to develop procedures that enhanced operational efficiency.
- Implemented feedback mechanisms to continually improve guest satisfaction levels.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
High School Diploma -
Frank W Ballou
Washington DC03.2002
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
- Telephone etiquette
- Hospitality
Certification
CPR
AED
Timeline
Concierge
Admiral Security Services, Inc.
Building Service Worker
Smithsonian Institution
Control Room Operator
DSL Temporarily Agency
Housekeeper
Georgetown University
High School Diploma -
Frank W Ballou