Curnaldo Hill
Charlotte,NC
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
14
14
years of professional experience
Work History
Client Relationship Associate
Vanguard
05.2023 - Current
- Obtained Series 7 and 63 licenses
- Connect with clients via inbound phone calls to assist with their account-related needs.
- Assist clients with a wide range of financial inquiries, from account maintenance to identifying and resolving issues
- Lead with empathy and a problem-solving mindset to help uncover client needs and provide timely and accurate solutions to clients
Warehouse Associate/Learning Ambassador
Amazon
10.2019 - Current
- Prepare orders for shipment by systematically picking, packing, and labeling merchandise
- Pick, pack, and induct over 350 customer orders per hour
- Consistently lift materials weighing as much as 40 pounds
- Operate a variety of conveyors, moving packages in and out of loading dock areas safely and efficiently
- Coach new hires to ensure they are meeting performance guidelines
- Train associates on new policies and procedures.
Service Rep Claim Initiation
Lincoln Financial Group
09.2021 - 06.2022
- First point of contact for initiating Short Term Disability Claims and Family Medical leaves
- Communicate with 50-60 customers daily, research claim and leave status for claimants
- Educate customers on claims needs, advise of next steps
- Educate customers on different insurance products.
Team Lead
Walmart
07.2015 - 06.2021
- Manage a team of up to 15 associates to achieve store goals and objectives
- Provide coaching and feedback on performance relative to job expectations
- Determine staffing needs, review applications, interview, and hire new employees
- Review sales and activity reports, to maintain inventory levels
- Perform sales floor work stocking shelves, building displays, cleaning
- Provide customer service by assisting and greeting customers and responding to customer inquiries and complaints.
Customer Service Representative
GEICO Insurance
07.2010 - 07.2015
- Answer 60-70 calls daily regarding insurance policies, billing questions, and claims
- Present and clearly explain insurance policy options to customers
- Process and update policy holder information to ensure coverage was correct
- Utilize problem-solving skills to resolve customer issues.
Education
High School Diploma -
Hutchings Career Center
Macon, GA05.2010
Skills
- Customer Service
- Decision-Making
- Problem Resolution
- Staff Training
- Employee Development
- Account updating
- Critical Thinking
- Data Entry
Timeline
Client Relationship Associate
Vanguard
05.2023 - Current
Service Rep Claim Initiation
Lincoln Financial Group
09.2021 - 06.2022
Warehouse Associate/Learning Ambassador
Amazon
10.2019 - Current
Team Lead
Walmart
07.2015 - 06.2021
Customer Service Representative
GEICO Insurance
07.2010 - 07.2015
High School Diploma -
Hutchings Career Center
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