Terri Anderson
Horn Lake
Summary
Professional educator skilled in creating dynamic, inclusive classroom experiences that drive student success. Adept at leveraging diverse instructional strategies to meet varied learning needs, ensuring comprehensive understanding of material. Known for collaborative approach and adaptability in ever-evolving educational settings, with focus on critical thinking and communication.
Overview
13
13
years of professional experience
Work History
Teacher (4th Grade) ELA, Social Studies
Holmes Road Elementary
07.2024 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Kept classroom organized, clean and safe for students and visitors.
- Engaged parents and guardians in their children's education through regular communication and involvement opportunities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Associate Partner (Level 3)
Amazon
04.2022 - 07.2024
- Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues.
- Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA.
- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Receive and resolve Appeal related inquiries primarily via phone and chat contact channels.
- Build customer trust through empathetic, personalized conversations.
- Reviewed appeal requests to ensure accuracy of information submitted.
- Drafted detailed reports outlining findings from appeal investigations.
HRRC Case Consultant
Amazon
12.2021 - 04.2022
- Serve as the first point of contact for leave, disability, and accommodation related questions
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Build customer trust through empathetic personalized conversations
- Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes.
HR Recruiter
Amazon
07.2020 - 01.2022
- Sets up, executes, and breaks down New Hiring Events and New Hire Orientations based on labor projections to meet the labor order demands and fill on-time
- Completes post-even audit of event and communicates event metrics to staffing leadership
- Resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having virtual NHO technology issues, or assistance with any other concerns
- Experience with auditing written reports and data
- Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce, Problem solver, able to troubleshoot issues and drive them to closure.
Customer Services/ Resolution Lead Agent II
AHS
04.2012 - 10.2018
- Analyze each specific dispute to determine what the resolution of such dispute should be
- Process to include all necessary research in order to make proper determination for resolution of dispute
- Respond to customer questions and complaints to ensure customer satisfaction and prevent delinquencies
- Provide training and support to Contact Center Agents
- Will assist Research with processing interoffice correspondence and customer email
- You excel at de-escalating upset or frustrated customers
- Handling of disputes received via Billing Inbox.
Education
M.D. - Education
Walden University
Minneapolis, MN12-2026
Bachelor of Science - University Studies
Jackson State University
Jackson, MS12-2023
Skills
- New Hire Onboarding
- Employee Orientation
- Decision Making
- Relationship Building
- Inbound and Outbound Calling
- Team-Oriented and Cooperative
- Classroom management
- Classroom instruction
- Collaborative learning
- Learning strategies
- Relationship building
- Critical thinking
- Lesson planning
- Student engageme
Timeline
Teacher (4th Grade) ELA, Social Studies
Holmes Road Elementary
07.2024 - Current
Associate Partner (Level 3)
Amazon
04.2022 - 07.2024
HRRC Case Consultant
Amazon
12.2021 - 04.2022
HR Recruiter
Amazon
07.2020 - 01.2022
Customer Services/ Resolution Lead Agent II
AHS
04.2012 - 10.2018
M.D. - Education
Walden University
Bachelor of Science - University Studies
Jackson State University
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