Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents.
Hi, I’m
Terri-ann Bah
Management
65 Manor Drive # 203,MD
Summary
Overview
17
years of professional experience
1
Certification
Work History
The Center For Disability Services Albany, NY
Program Manager of Residential Services
04.2016 - Current
Job overview
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Conducted community workshops to promote different programs and educate public on available services.
- Worked with senior case managers to coordinate team development activities and trainings.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
The Center For Disability Services Albany , NY
Assistant Manager
04.2016 - 05.2017
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Macy's Department Store Albany, NY
Department Brand Specialist
12.2006 - 06.2016
Job overview
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Motivated team members to continuous improvement in promoting and selling target products.
- Consulted with product development teams to enhance products based on customer interest data.
- Exceeded sales goals 120% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
Education
Bryant And Stratton College Albany, NY
Associate of Science from Human Resources Specialist
06.2008
University Overview
- Dean's List, Perfect attendance
- Awarded, Professionalism award
Bryant And Stratton College Albany, NY
Associate of Applied Science from Administrative Assistance And Secretarial Science
06.2008
University Overview
- Dean's List Professionalism
- Awarded, Perfect attendance
- Relevant Coursework: Critical Thinking, Medical Terminology
The Sage CollegesAlbany, NY
BBA from Business Management
07.2024
University Overview
Skills
- Public Health
- Student Needs Assessment
- Program Operations
- Microsoft PowerPoint
- Coaching Leadership
- Verbal and Written Communication
- Supervising Subordinates
- Staff Development
- Community Interaction
- Discipline Administration
- Effective Customer Communication
- Call Answering and Routing
- Staffing Requirements
- Team Development
- Quality Control Procedures
Certification
- Management Development Certification Training
Timeline
Program Manager of Residential Services
The Center For Disability Services
04.2016 - Current
Assistant Manager
The Center For Disability Services
04.2016 - 05.2017
Department Brand Specialist
Macy's Department Store
12.2006 - 06.2016
Bryant And Stratton College
Associate of Science from Human Resources Specialist
Bryant And Stratton College
Associate of Applied Science from Administrative Assistance And Secretarial Science
The Sage Colleges
BBA from Business Management
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