Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Terri Bardsley

Lake Stevens,WA

Summary

Detail-focused System Support Specialist with 17 years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

System Support Specialist

EvergreenHealth
06.2006 - 11.2023
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Increased user satisfaction by providing prompt and efficient technical support to clients.
  • Streamlined processes for better workflow management through implementing new software solutions.
  • Enhanced system security by updating anti-virus software and performing regular data backups.
  • Provided comprehensive training to end-users, increasing overall productivity with new technologies.
  • Participated in cross-functional teams to address complex technical challenges while maintaining excellent communication with all stakeholders.

Clinical Support Specialist

EvergreenHealth
10.1999 - 05.2006
  • Enhanced patient care by providing clinical support to healthcare professionals, ensuring efficient and effective treatment.
  • Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
  • Noted physician orders in chart and completed directed actions.
  • Performed routine office tasks necessary for office operation and presentation.
  • Managed on-site coordination of home health documentation.
  • Inspected equipment for defects and completed basic repairs.
  • Maintained accurate records of patient visits and treatments in patient medical files.

Education

High School Diploma -

Inglemoor High School
Kenmore, WA

Skills

  • Hardware Installation
  • Remote Support
  • System Administration
  • Network Management
  • Problem Solving
  • Time Management
  • Adaptability
  • Project Management
  • Vendor Management
  • Technical Troubleshooting
  • Team Collaboration
  • Customer Service
  • System Diagnostics
  • Hardware Repair
  • Software Updates
  • Wireless Networking
  • Software Installation
  • Application Support
  • Mobile Device Management
  • Hardware and Software Repair
  • Staff Assistance
  • Helpdesk Administration
  • Diagnostic Testing
  • Support Services
  • User Training
  • Network Support
  • Software Deployment
  • Call Triaging

Additional Information

Experienced in hardware imaging, software installation, iOS maintenance.

Proficient in FreshService, Office 365, Windows 10 and 11, Intune, Software Center, Active Directory, Microsoft System Center Configuration Manager.

Timeline

System Support Specialist

EvergreenHealth
06.2006 - 11.2023

Clinical Support Specialist

EvergreenHealth
10.1999 - 05.2006

High School Diploma -

Inglemoor High School

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Terri Bardsley