Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
OSP TECHNICIAN
CHR Solutions
02.2022 - 05.2022
Maintained quality assurance and customer satisfaction objectives.
Inspected equipment to identify areas of wear or causes of malfunctions.
Observed equipment operation to diagnose and troubleshoot reported issues.
Applied critical thinking and research to address complex issues.
Maintained compliance with regulatory standards and safety requirements.
Organized work to meet demanding production goals.
Completed job reports and logs immediately following service calls.
Addressed routine equipment maintenance according to established schedule.
Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
Worked with diverse types of weather and ground conditions.
Managed maintenance activities, supervised staff and inspected equipment.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Bookkeeper
Ramey's Marketplace
11.2020 - 03.2021
Maintained and processed invoices, deposits, and money logs.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Posted daily receipts and payments in accordance with corporate protocols.
Reported financial data and updated financial records in ledgers and journals.
Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Reduced financial discrepancies through transaction monitoring and management.
Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Matched purchase orders with invoices and recorded necessary information.
Input financial data and produced reports using Powerpoint, also quickbooks friendly.
Managed and responded to correspondence and inquiries from customers and vendors.
Supported management by processing invoices and documents with consistent on-time delivery.
Streamlined daily reporting information entry for efficient record keeping purposes.
Entered figures using 10-key calculator to compute data quickly.
OSP TECHNICIAN
CHR Solutions
09.2017 - 11.2019
Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
Conducted site surveys to validate customer's infrastructure deliverables.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Read blueprints and schematics to correctly place equipment.
Worked closely with network administrators and server engineers to deliver quality service.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
House Cleaner
Sunshine Cleaning Services
Ponchatoula, LA
02.2014 - 08.2017
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Cooker Operator
TNT SEAFOOD
Springfield, LA
Jan.2011 - Jun.2014
Broke down, cleaned, and sanitized work stations at end of shift.
Discarded expired food items and disposed of waste for hygienic food preparation environments.
Prepared and built food items according to standardized recipes and directions.
Adhered to company safety policies and procedures for proper food safety and sanitation.
Complied with food storage and handling procedures for safe, hygienic operations.
Worked in production to improve efficiency.
Followed production list provided by supervisor.
Monitored food production and quality control to achieve agreed standards.
Stored food properly by adhering to food safety policies and procedures.
Operated food production equipment safely and responsibly for quality output.
Selected correct ingredients and garnishes according to recipe specifications.
Maintained ingredients and supplies inventories, enabling timely stock replenishment.
Assembled and packaged food items securely to meet company standards.
Packaged food items for shipment and organized orders for delivery.
Recorded food production data to enable performance monitoring.
Upheld health and safety standards by maintaining clean equipment and workspaces.
Monitored and responded to machine alarms.
Stored food in designated containers and storage areas to prevent spoilage and ready items for shipment or further processing.
Adjusted machine settings to regulate temperatures, speeds, pressures and other factors.
Moved completed products to designated storage areas to protect from spoilage.
Updated and maintained run specifications and accurate product counts, and compared data against targets.
Used scales and containers to accurately measure and weigh raw ingredients prior to mixing and blending.
Loaded raw products into machinery and removed, inspected and packaged final products for customers.
Trained and supervised new employees in machine operation and safety procedures.
Weighed and measured raw materials and completed production runs according to recipe specifications.
Observed machine operations to detect clogged feed lines or worn parts.
Documented production activities, incidents and any notable concerns in daily logs.