Summary
Overview
Work History
Education
Skills
Timeline
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Terri Becker

Claymont,DE

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

10
10
years of professional experience

Work History

Operations Manager

Massage Envy
06.2018 - 06.2020
  • Overseeing and managing daily operations of the franchised locations, ensuring that excellent service is consistently delivered to members and guests
  • Assisting franchise owner in setting and achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals
  • Managing staff and training, monitoring, and coaching the performance of sales associates
  • Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining, and terminating employees as well as all associated recordkeeping
  • Reviewing and implementing policies and procedures
  • Analyze sales and service trends
  • Plan membership events, Skin Care and Total Body Health
  • Managing key business operations including inventory, bank deposits, marketing, etc
  • Maintaining a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Esthetician/Owner

Terri Becker Esthetics
03.2016 - 12.2018
  • Skin care consultations and analysis
  • Facial and body treatments
  • Sugar hair removal, wax hair removal
  • Product manufacturing and supply purchasing
  • Make up application and tutoring
  • Eye brow arching and eyelash extensions
  • Camouflage make-up and analysis
  • All billing and invoicing.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.

Esthetician

Hand & Stone
03.2017 - 03.2018
  • Skin care consultations and analysis
  • Facial and body treatments
  • Wax hair removal
  • Make up application and tutoring
  • Eye brow arching and eyelash extensions
  • Camouflage make-up and analysis.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.

Marketing Rep/Data Analysis

Allery 123
03.2013 - 09.2015
  • Work with management on planning overall marketing, e-marketing, training and strategic programs
  • Develop niche market strategies
  • Interact directly with agents to promote marketing service and tools
  • Participate in site inspections, familiarization trips, and on/off property and events as needed
  • Documenting types and structure of the business data
  • Analysis and mining business data to identify patterns and correlation among various data points
  • Mapping and tracing data from system to system in order to solve a given business or system problem
  • Design and create data reporting tools to help business executives in their decision making
  • Perform statistical analysis of business data.
  • Served as a trusted advisor on matters related to data integrity, security, privacy regulations compliance within the context of analytical activities.

Executive Resolution Specialist

dish network
07.2012 - 03.2013
  • Manage escalated customer issues that are received via direct customer retailer, various department supervisors and call center executives
  • Resolve escalated and difficult customer issues
  • Analyze customer service practices and recommend new business practices and policies
  • Analyze customer service training and recommend curriculum changes
  • Perform quality audit for policy and practices improvements
  • Measure and identify customer trends from newly implemented policies and practices.

Education

Bachelor of Science - Sustainable Food Science

University of Delaware
05.2025

Associates of Science - General Studies

Delaware Technical Community College
05.2023

Skills

  • Six Sigma Trained
  • Problem-Solving
  • Procedure Development
  • Forecasting and Scheduling
  • Customer Retention
  • Onboarding and Orientation
  • Workforce Management
  • Performance Management
  • Schedule Management
  • Project Leadership
  • Staff Training
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Operations Monitoring
  • Employee relations and conflict resolution
  • Inventory Management
  • Staff Management
  • Policies and procedures implementation
  • MS Office
  • Client Relationships
  • Inventory Control
  • Health and safety compliance
  • Regulatory Compliance
  • Purchasing and procurement
  • Document Control

Timeline

Operations Manager

Massage Envy
06.2018 - 06.2020

Esthetician

Hand & Stone
03.2017 - 03.2018

Esthetician/Owner

Terri Becker Esthetics
03.2016 - 12.2018

Marketing Rep/Data Analysis

Allery 123
03.2013 - 09.2015

Executive Resolution Specialist

dish network
07.2012 - 03.2013

Bachelor of Science - Sustainable Food Science

University of Delaware

Associates of Science - General Studies

Delaware Technical Community College

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Terri Becker