Terri Belcher
Hutchinson,KS
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
35
35
years of professional experience
Work History
Lead Server Trainer/Supervisor
Village Inn
03.2011 - Current
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided coaching and mentoring to employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Lead Bartender
Lone Star Steakhouse & Saloon
04.2007 - 03.2011
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
General Manager
Pizza Hut
01.2003 - 04.2007
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Applebee's Neighborhood Grill & Bar
04.1995 - 01.2003
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained facility and grounds to present positive image.
- Set clear expectations and created positive working environment for employees.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Elementary Teacher
USD 369
05.1990 - 05.1995
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Built positive relationships with parents to involve families in educational process.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
Education
Bachelor of Arts - Education
FHSU
Hays, KS05-1990
Skills
- Guest relations
- Upselling strategies
- Cross-training
- Team motivation
- Task delegation
- Restaurant operations management
- Recruitment
- Adaptable
- Passion for customer satisfaction
- Organization and prioritization
- Supervisory skills
- Point of sale (POS) system operation
- Conflict resolution techniques
Timeline
Lead Server Trainer/Supervisor
Village Inn
03.2011 - Current
Lead Bartender
Lone Star Steakhouse & Saloon
04.2007 - 03.2011
General Manager
Pizza Hut
01.2003 - 04.2007
General Manager
Applebee's Neighborhood Grill & Bar
04.1995 - 01.2003
Elementary Teacher
USD 369
05.1990 - 05.1995
Bachelor of Arts - Education
FHSU
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