Summary
Overview
Work History
Education
Skills
Education and Training
Community Service
References
Timeline
Generic

Terri Bellamy-Coleman

Indianapolis,IN

Summary

Dynamic education and customer service professional with extensive experience at Kelly Educational Staffing and Republic Airways Holdings Inc. Proven track record in creating engaging learning environments and adeptly resolving conflicts, utilizing Smartboard technology and strategic problem-solving skills. Recognized for exceptional adaptability and effective communication, consistently driving positive outcomes across diverse settings.

Overview

23
23
years of professional experience

Work History

Substitute Teacher, K-12

Kelly Educational Staffing
Lawrence, IN
07.2019 - Current
  • Supervised classrooms, maintaining student safety and rule compliance.
  • Tutored students requiring additional assistance.
  • Led discussions fostering critical thinking and student involvement.
  • Fostered a positive learning environment that promoted mutual respect.
  • Collaborated with regular teachers to ensure continuity of instruction.
  • Regularly reviewed and practiced emergency response plans to safeguard students and staff in critical scenarios.
  • Served as substitute teacher due to strong referrals and reliable performance.
  • Leveraged technology to improve educational delivery.
  • Collaborated with head teacher to implement daily priorities and curriculum schedules.
  • Recorded and tracked attendance consistently.
  • Provided individualized tutoring to help students with assignments.
  • Attended training and workshops to improve teaching skills.
  • Collaborated with other staff members to ensure a positive learning environment for students.
  • Provided feedback to teachers on student behavior and performance in the classroom.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Modified instructional materials as needed for special education students.
  • Fostered strong connections with administrators, teachers, and parents.
  • Ensured discipline by upholding school and classroom regulations.
  • Tailored teaching methods to meet diverse student requirements.
  • Integrated real-world examples to make learning relevant and engaging.
  • Compiled detailed reports and notes on classroom events.
  • Attended faculty meetings and professional development workshops.

Regional Flight Attendant

Republic Airways Holdings Inc
Indianapolis, IN
07.2014 - 05.2015
  • Managed difficult situations or hostile customers while maintaining professional composure.
  • Verified levels of food, beverage and flight supplies before boarding new passengers.
  • Conducted safety checks of the cabin prior to flight departure and ensured that all passengers were seated and buckled for take off.
  • Followed safety, passenger and supply pre-flight checklists.
  • Attended pre-flight briefings to review emergency procedures, passenger counts and special requests.
  • Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
  • Inventoried aircraft amenities and completed order list for turnaround.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Reported any maintenance issues observed within the aircraft cabin to supervisors for follow up action.
  • Continuously monitored passenger activities during flights to detect any suspicious behaviors or potential security threats.
  • Instructed passengers on proper usage of oxygen masks and life vests in case of an emergency situation.
  • Observed passengers for intoxication or possible threat to safety.
  • Distributed complimentary items such as pillows, blankets, headphones, magazines. upon request from passengers.
  • Maintained cleanliness of aircraft cabins by collecting garbage after each flight leg; restocking supplies when necessary; wiping down surfaces; .
  • Assisted disabled passengers with entering and exiting planes as well as moving around within the aircraft cabin during flights.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Kept cabin neat, clean and professional in appearance.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Responded promptly to call bells from passengers seeking assistance or information regarding amenities or services available on board the plane.
  • Prepared for takeoff and landing sitting in correct brace position on jumpseat.
  • Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated excellent communication skills when interacting with pilots regarding important flight updates or changes in plans.
  • Worked closely with ground crew personnel at airports to facilitate loading and unloading of cargo while ensuring weight balance requirements were met.
  • Stayed informed about changes in weather conditions which could affect flight schedules or routes.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Substitute Teacher, K-12

Russellville Independent Schools
Russellville, KY
08.2012 - 05.2014
  • Executed responsibilities and tasks akin to previous substitute teaching position.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Utilized educational technology to enhance learning experiences.
  • Implemented conflict resolution strategies to manage student disputes.
  • Left notes for head teacher about notable students, events and problems.

Flight Attendant

Comair Delta Connection
Jamaica, NY
08.2001 - 07.2012
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Delivered onboard customer service including food and beverage service.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Executed menu and drink orders to meet preferences of passengers.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.

Education

Associate of Applied Science - Mortuary Science Program

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2025

Bachelor of Science - Business Administration And Management

University of The Cumberlands
Williamsburg, KY
05-2015

Some College (No Degree) - Early Childhood Special Education

Mid-Continent University
Mayfield, KY

Some College (No Degree) - Early Childhood Special Education

Volunteer State Community College
Gallatin, TN

Some College (No Degree) - Early Childhood Education

Western Kentucky University
Bowling Green, KY

Some College (No Degree) - Electrical Engineering

Logan County Career & Technical Center
Russellville, KY

Skills

  • Task Organization
  • Smartboard technology
  • Strategic Problem Resolution
  • Verbal and written communication
  • Analytical skills
  • Reporting and documenting
  • Lesson planning
  • Proficient in Microsoft
  • Classroom Behavior Oversight
  • Quantitative Analysis Skills
  • Adaptable
  • Creative problem solving
  • Results-focused

Education and Training

Russellville, KY,Bowling Green, KY,Gallatin, TN,other,Mayfield, KY,other,Williamsburg, KY,true,other,Indianapolis, IN

Community Service

Feed the Homeless every Fourth Sunday of the Month w/Church's Women's Missionary

References

References available upon request.

Timeline

Substitute Teacher, K-12

Kelly Educational Staffing
07.2019 - Current

Regional Flight Attendant

Republic Airways Holdings Inc
07.2014 - 05.2015

Substitute Teacher, K-12

Russellville Independent Schools
08.2012 - 05.2014

Flight Attendant

Comair Delta Connection
08.2001 - 07.2012

Associate of Applied Science - Mortuary Science Program

Ivy Tech Community College of Indiana

Bachelor of Science - Business Administration And Management

University of The Cumberlands

Some College (No Degree) - Early Childhood Special Education

Mid-Continent University

Some College (No Degree) - Early Childhood Special Education

Volunteer State Community College

Some College (No Degree) - Early Childhood Education

Western Kentucky University

Some College (No Degree) - Electrical Engineering

Logan County Career & Technical Center

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Terri Bellamy-Coleman