Terri Blackmer
Dallas,GA
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top producers. Offering engaging and pleasant personality with expertise improving customer relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
33
33
years of professional experience
10
10
Certifications
Work History
Director-Regulatory Compliance and Investigations
Georgia Office Of Insurance Commissioner-Atlanta, GA
09.2019 - 07.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership to guide operational strategy.
Director of Training and Development
Cobb County Government-Marietta, GA
12.2017 - 09.2019
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Influenced organizational change by championing a culture of continuous learning and growth.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all company departments.
- Optimized budgets by identifying cost-effective methods for delivering impactful training experiences.
- Developed customized learning solutions for improved organizational productivity and effectiveness.
- Streamlined onboarding processes, expediting new hire integration into the workforce.
- Implemented continuous improvement strategies for ongoing professional development opportunities for staff members.
- Oversaw the development of competency models to drive performance expectations and inform talent management decisions.
- Secured external funding sources to support expanded training resources and programs.
- Evaluated training effectiveness, utilizing feedback to continually improve program offerings.
- Analyzed data from multiple sources related to individual and group performances as well as overall impact on business metrics.
- Led cross-functional teams in creating innovative learning materials for diverse audiences.
Special Operations Manager
Cobb County Government-Marietta, GA
01.2010 - 01.2017
- Collaborated closely with senior leadership to develop long-term strategic plans aligned with the organization''s vision and mission.
- Conducted comprehensive evaluations of operational gaps, developing targeted solutions for improvement opportunities.
- Implemented effective risk management strategies to minimize potential threats to operations.
- Cultivated a positive work environment that fostered teamwork among various teams while maintaining high morale.
- Streamlined communication channels among team members to enhance collaboration during critical operations.
- Established strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
- Developed comprehensive contingency plans, allowing swift responses to unexpected challenges or emergencies.
- Enhanced safety protocols by implementing rigorous training sessions and emergency drills for team members.
Deputy Director of Training and Development
Cobb County Government-Marietta, GA
01.2009 - 01.2011
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
- Coordinated cross-functional teams to successfully execute large-scale projects on time and within budget constraints.
- Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
- Collaborated with other department heads to ensure smooth functioning of organizational activities.
Middle Manager/Unit Commander
Cobb County Police Department-Marietta, GA
01.2003 - 01.2009
- Managed the performance, productivity, and work processes of various teams leading to increased productivity, proficiency, capabilities and efficiency of the teams.
- Evaluated employee performance regularly, providing constructive feedback and setting achievable goals for individual growth.
- Championed process improvements that led to significant time savings in daily operations.
- Optimized resource allocation through data-driven decision-making, effectively managing budgets and timelines.
- Led change management efforts during organizational restructuring, minimizing disruption to ongoing projects while maintaining high morale among employees.
- Increased overall efficiency with thorough analysis of workflows, identifying areas for improvement and implementing changes accordingly.
- Mentored junior team members, fostering professional growth and contributing to overall team success.
Supervisor
Cobb County Police Department-Marietta, GA
01.1996 - 01.2003
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Investigator
Cobb County Police Department-Marietta, GA
01.1990 - 01.1996
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
Education
Master's degree - Public Administration
Columbus State University
Columbus, GA05.2020
Skills
- Program Management
- Strategic Planning
- Data Analysis
- Writing Skills
- Budgeting
- Change Management
- Performance Management
- Project Leadership
- Verbal and written communication
- Creativity and Innovation
- Charismatic Leader
- Teamwork and Collaboration
- Relationship Building
- Decision-Making
- Cost analysis and savings
- Sound Judgment
Certification
- Graduate of Mercer University Leadership Institute
- Graduate of FBI Executive Leadership Course
- Graduate of International Association of Chiefs of Police Leadership in Police Organizations
- Graduate of Georgia Association of Chiefs of Police
- NCS4 National Sports Safety and Security Professional Development Certification
- National Incident Management System 100,200,300, and 400 certifications
- Certified State of Georgia Training Instructor
Awards
- Drew Brown Community Service Award, 2015-03-01
Affiliations
- Honor Society of Phi Kappa Phi
Honor Society of Phi Kappa Phi
With a GPA of 4.0 in the MPA program, initiated into The Honor Society of Phi Kappa Phi, the nation's oldest and most selective all-discipline collegiate honor society. Only the top 10 percent of seniors are eligible for such membership.
Timeline
Director-Regulatory Compliance and Investigations
Georgia Office Of Insurance Commissioner-Atlanta, GA
09.2019 - 07.2022
Director of Training and Development
Cobb County Government-Marietta, GA
12.2017 - 09.2019
Special Operations Manager
Cobb County Government-Marietta, GA
01.2010 - 01.2017
Deputy Director of Training and Development
Cobb County Government-Marietta, GA
01.2009 - 01.2011
Middle Manager/Unit Commander
Cobb County Police Department-Marietta, GA
01.2003 - 01.2009
Supervisor
Cobb County Police Department-Marietta, GA
01.1996 - 01.2003
Investigator
Cobb County Police Department-Marietta, GA
01.1990 - 01.1996
Master's degree - Public Administration
Columbus State University
- Graduate of Mercer University Leadership Institute
- Graduate of FBI Executive Leadership Course
- Graduate of International Association of Chiefs of Police Leadership in Police Organizations
- Graduate of Georgia Association of Chiefs of Police
- NCS4 National Sports Safety and Security Professional Development Certification
- National Incident Management System 100,200,300, and 400 certifications
- Certified State of Georgia Training Instructor
Similar Profiles
Mary Tedders-YoungMary Tedders-Young
Provider Contracts Analyst at Washington Office Of The Insurance CommissionerProvider Contracts Analyst at Washington Office Of The Insurance Commissioner
Kimberly-Jo WebbKimberly-Jo Webb
Assistant at State Of Georgia Boxer CommissionerAssistant at State Of Georgia Boxer Commissioner
Jaeana BurdeauxJaeana Burdeaux
Lead Nurse- Utilization Management at Kaiser Permanente Atlanta, GALead Nurse- Utilization Management at Kaiser Permanente Atlanta, GA