Terri Bordayo
Oklahoma City,OK
Summary
Highly motivated and committed Medical Assistant, with bilingual skills, with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Oklahoma Foot And Ankle Specialist
04.2019 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Customer service such as answering phone calls and translating for Spanish speaking patients
- Set up for procedures, prepared clinics, assist provider in clinic during procedures
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assist with X-rays, nail trimming, drawing up injections and other duties requested by the provider all while maintaining a clean environment.
Front Desk Receptionist
OU Hospital
04.2018 - 04.2019
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted MRI Technician with tasks in the MRI department.
- Prepared charts, verified insurance eligibility and charted end of day sheets.
Front Desk Receptionist
Coastal Family Health Clinic
02.2011 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Compiled information from files and research to satisfy information requests.
Substitute Teacher
Putnam City Schools
07.2009 - 08.2011
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Banquet Coordinator
Woods Staff/Renaissance Hotel
09.2006 - 01.2011
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
Education
GED -
GED/Adult Education
Lansing, MI07.1999
Professional Administration
Wright Career College
Oklahoma City, OK1991
Skills
- Direct Patient Care
- Medical Procedures
- Needs assessments
- Critical Thinking
- Patient Flow Management
- Appointment Scheduling
- Medical Office Assistant
- Reliable team player
- Orthopedic splints
- Conversant in Spanish
- Immunization Administration
- Procedure Assistance
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Oklahoma Foot And Ankle Specialist
04.2019 - Current
Front Desk Receptionist
OU Hospital
04.2018 - 04.2019
Front Desk Receptionist
Coastal Family Health Clinic
02.2011 - 02.2018
Substitute Teacher
Putnam City Schools
07.2009 - 08.2011
Banquet Coordinator
Woods Staff/Renaissance Hotel
09.2006 - 01.2011
GED -
GED/Adult Education
Professional Administration
Wright Career College
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