Terri Braun

• Developed and executed plan to achieve and maintain 100% rate of occupancy. (Currently at 100% )
• Handled tenant complaints promptly and appropriately, generating work orders and forwarding to maintenance.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Lead manager meetings at corporate office by presenting training and hand outs on specific subjects as requested by operations manager
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  Verified income, assets, and expenses, and completed file tracking sheet for each applicant
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  Coordinated with legal counsel to resolve tenant disputes.
  Administered operations to handle needs of more than 471 tenants across 3 property units.

Property Manager Trainer/ Interim Property Manager

* Spencer Creek Apartments, LLC * Lynntown Apartments, LLC

* This position was also as Interim Property Manager anytime the company had a vacancy in that position along with maintaining my own core property at Amber Court Apartments.

This could require property management of 2 and 3 properties simultaneously for up to 1 year

Trained new property managers on company policies, procedures and property management software.

Tour new manager and instruct on overall aspects of the property, including the number of apartments, how many of each floor plan, paid utilities and all information pertinent to leasing of residences

Trained on accounting codes and methods used to track

• Handled tenant complaints promptly and appropriately, and forwarded to maintenance/owner.
• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Escalated major issues to property manager for immediate remediation.
• Worked directly with owner on property and via phone

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Used account coding for all bills for property manager and verified bills to be paid
• Organized and participated in events for our senior residents, as this was 55+ senior living complex
• Acted as social director for 1 year along with assistant manager position. Organizing and compiling calendar of events for residents

• Handled tenant complaints promptly and appropriately, calling in maintenance and other support services.
• Resolved conflicts between tenants regarding noise, encroachments and parking also using security team on major conflicts
• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Tour prospective students to lease during semester of college, as we were right next to Wichita State University campus
• All aspects of showing, leasing, rent collections and billing as property manager and owner relocated to Florida during my employment