Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Bright

Bristol,TN

Summary

Seasoned Property Manager bringing proven skills in negotiating, preparing and finalizing lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Positive and diligent Property professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 13 years of Property Management experience paired with goal-oriented and performance-minded approach. Property Manager with in-depth knowledge of income tax credits, Section 8 and recertification vouchers. Successful in collecting 100% of rent owed and managing outstanding tenant issues.

Overview

44
44
years of professional experience

Work History

Assistant General Manager

LaQuinta Inn & Suits
03.2021 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Property Manager

Sante Realty Property Investments
12.2005 - 09.2019
  • Communicated with clients and tenants while offering strategic solutions to remedy problems
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Processed project change requests and performed coverage research to handle repair issues
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Analyzed and evaluated monthly and quarterly financial statements
  • Administered operations to handle needs of more than 300 tenants across 3 property units
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Followed up on delinquent tenants and coordinated collection procedures
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services

Financial Counselor

Mountain States Health Alliance
12.1995 - 12.2004
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts
  • Identified healthcare resources and programs for patients unable to meet financial obligations
  • Meticulously documented all details regarding contact with patients, providers and other individuals in system using [Software]
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits
  • Performed duties as liaison between patient, doctor and insurance provider to ensure smooth processes
  • Received and submitted customer payments to further reduce open account balances
  • Produced budget tools, educational support and referrals for clients
  • Answered over 30 customer communications per day via telephone, email and web chat
  • Responded to client concerns and questions about credit scores and methods to improve numbers
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt
  • Handled various accounting transactions
  • Coordinated daily cash reconciliation in high-volume location
  • Maintained friendly and professional customer interactions

Coordinating Collections Supervisor

Bristol Collection Agency
04.1985 - 06.1995
  • Worked with owner to resolve credit problems, improve operations and provide exceptional customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Developed team communications and information for weekly meetings
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Supervised 6 collectors in providing excellent customer service to callers requiring assistance for credit issues
  • Prepared and delivered performance reviews of [10 ] collections agents to support continuous improvement of department
  • Trained collections agents and reviewed work to reach compliance with legal requirements and company policies
  • Researched accounts and completed due diligence to resolve collection problems
  • Scheduled employees to provide full coverage of incoming and outgoing calls
  • Interviewed and assisted in selection of candidates for collections positions on team of 10

Cash Office Manager

Walmart
01.1982 - 06.1985
  • Counted cash in register drawer at beginning and end of shift
  • Conducted inventory counts by adding each item in stock and documenting in [System]
  • Answered questions about store policies and concerns to support positive customer experiences
  • Learned all store positions and provided backup at key times
  • Reviewed and resolved differences between accounting information and cash drawer
  • Maintained customer satisfaction while handling layaway product returns quickly and professionally
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Verified over $50,000 to 100,000 of cash and credit payments daily
  • Quickly and accurately counted drawers at start and end of each shift
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Education

Some College (No Degree) - Accounting And Business Management

Memphis Business Academy High School
Memphis, TN

High School Diploma -

West Memphis High School
West Memphis, AR
06.1983

Skills

  • Affordable housing programs knowledge
  • Tenant and eviction laws
  • Maintenance knowledge
  • Financial budgeting and reporting
  • Property tours and inspections
  • Building operations
  • Knowledge of building codes
  • Staff management
  • Exceptional oral and written communication skills
  • Property management
  • Marketing and advertising
  • Complex problem solving
  • Leasing and sales
  • Administrative support
  • Budgeting
  • Business development
  • Contract negotiation

Timeline

Assistant General Manager

LaQuinta Inn & Suits
03.2021 - Current

Property Manager

Sante Realty Property Investments
12.2005 - 09.2019

Financial Counselor

Mountain States Health Alliance
12.1995 - 12.2004

Coordinating Collections Supervisor

Bristol Collection Agency
04.1985 - 06.1995

Cash Office Manager

Walmart
01.1982 - 06.1985

Some College (No Degree) - Accounting And Business Management

Memphis Business Academy High School

High School Diploma -

West Memphis High School

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