Associate Buyer
Terri Brocksmith
Dow Technologies
Ruskin ,FL
23
years of professional experience
Work History
Associate Buyer
4 Years 10 Months- Analyze, calculate, and monitor inventory levels for Consumer Integration product lines
- Establish, build and maintain relationships with all key suppliers, negotiating price, contracts, and payment terms, managing JIT, and stocking orders
- Develops an overall vendor base which creates and sustains a competitive advantage, utilizing market exploitation, leveraging spend and leveraging of technologies
- Develop and maintain a high-performance culture in the function, resulting in continued success meeting functional KPIs and improved levels of customer service to interior and exterior customers
- Liaise with counterparts in other functional areas such as Sales, Accounting, Retail Services and Operations personnel to ensure alignment of activities and objectives
- Collaborate with Branch Management to establish inventory stock levels, reorder amounts, and lead times for all finished goods as well as new sourcing
- Review and resolve any discrepancies with supplier invoices, grievances, claims, conflicts, product non-conformance or quality issues
- Evaluate all purchase orders to ensure that order quantities are the most cost effective possible for materials, freight costs, historical and predictive demand, and seasonality
- Report to management the measurable status of progress and corrective actions as it pertains to supplier performance
- Ensure performance improvement and recovery plans are developed, issued, tracked, and reported on as required for supply base management and improvement
- Manage material flow to ensure inventory is maintained to the optimum level to support on time customer deliveries while keeping inventory holdings at the appropriate levels
- Effectively elicit and or provide information to and from appropriate individuals including but not limited to, managers, co-workers and vendors
- Travel to other DOW branches as necessary for special projects, inventory, etc.
Retail Services Specialist
1 Year 10 Months- Returns Authorizations-
- Process RMA's- Return to stock and defectives
- Supporting the Product Return Order (PRET) Process and Policy
- Supporting/Monitoring the Product Write-Off Policy
- Supporting Open box/Demo Program
- Customer Account Maintenance and Customer Service DISH Showroom Account Authorizations
- Supporting credits on account process
Order Control Administrator
2 Years 6 Months- Complete weekly inventory counts
- Process orders for shipping
- Pull orders when the warehouse employees need assistance
- Schedule courier deliveries
- Run order reports to ensure all orders were pulled and shipped
Purchasing Agent
1 Year 9 Months- Places all orders for expense items for 9 locations across the state of Florida
- Places all orders for Smart Solutions division which sales are more than $3 million annually Conducts monthly inventory count for two separate warehouses
- Books travel arrangements including hotels and flights Places orders for office supplies
- Processes orders for Dish retailer subcontractors
- Receives electronically and physically orders for Smart Solutions division Provides logistics support to Smart Solutions division
Inventory Control Specialist
10 Months- Responsible for inventory counts and quality control
Customer Service Coordinator
2 Years- Provides quality customer service to credit card customers for a wide range of inquiries
- Listens attentively to caller needs to ensure first call resolution
- Average of 90 inbound calls per day
- Consistently meets and exceeds metrics goals for the month for hold time, after call work and schedule compliance
- Use excellent problem-solving skills to calm angry callers and resolve their issue
Customer Service Home Agent
1 Year 9 Months- Assists banking clients with a variety of issues that may arise with their accounts
- Explains properly and in understandable language the banking rules and procedures
- Give clients their balances and recent activity
- Troubleshoot client's issues with online banking
- Provides understanding and empathy with complaints
Purchasing Assistant/Analyst
3 Years 5 Months- Assists Director of Supply Chain Management with day to day duties as well as pricing analysis
- 250+ units operating in 21 states; $70 million spend.
- Execute primary distribution agreements establishing contractual rights and benefits for Franchisees. System growth has required the addition of 4 distribution centers.
- Development and execution of 3rd party re-distribution system.
- Maintain 350 SKU's (stock keeping units) in 10 distribution centers.
- Integral member of Menu Development Committee whose responsibilities include new product ideology, menu development, product sourcing, recipes and cost analysis for products for 3 LTO's (limited time offers) and 3 core menu changes per year.
- Contract management and pricing analysis for 10 distribution centers
- Customer service and resolving customer complaints
Purchasing agent/Receptionist
3 Years 3 Months- Purchased all items for a multi-million-dollar automotive accessory retail store
- Inventory analysis
- Placed special and stock orders
- Worked with warehouse manager to receive all products
- Pricing analysis
- Pricing negotiation
- Assisted manager with payroll duties
- Customer service and resolving customer complaints
Education
Bachelor of Applied Science - Management and Organizational Leadership
Associate in Arts (AA) - Liberal Arts
Skills
Logistics
E-commerce
Negotiation
Microsoft Excel
Microsoft Outlook
Purchasing
Supply Chain
Contract Management
Procurement
Freight
Microsoft Office
Pricing
ERP Systems (10+ years)
Process Improvement
Contracts
Analysis skills
Customer service
Communication skills
Supply chain
Sourcing
Research
Application Support
Data Entry
Microsoft Word
Supplier management
Computer skills
Outlook
Clerical experience
Account management
Schedule management
Organizational skills
Personal Information
Title: Purchasing Analyst
Timeline
Associate Buyer
Dow Technologies
01.2022 - CurrentRead More
Retail Services Specialist
Dow Technologies
03.2020 - 01.2022Read More
Order Control Administrator
Dow Technologies
09.2017 - 03.2020Read More
Purchasing Agent
Digital Reception Services/DOW Technologies
09.2017 - 06.2019Read More
Inventory Control Specialist
Amazon-Ruskin
11.2016 - 09.2017Read More
Customer Service Coordinator
Capital One
10.2012 - 10.2014Read More
Customer Service Home Agent
Citibank N.A.
01.2011 - 10.2012Read More
Purchasing Assistant/Analyst
Family Sports Concepts/ Beef O' Brady's Corporate Office
05.2007 - 10.2010Read More
Purchasing agent/Receptionist
Ideal Automotive
02.2004 - 05.2007Read More
Hillsborough Community College
Associate in Arts (AA) from Liberal Arts
Read More
St. Petersburg College
Bachelor of Applied Science from Management and Organizational Leadership
Read More