Terri Brown

Reimbursement Field Manager Market Access/Key Account Manager

ImpediMed

Carlsbad, CA

10.2021 - Current

Drive optimal business performance by managing defined accounts in oncology within specific geographic regions, while fostering strong relationships with stakeholders for collaborative success.
Achieve territory objectives by executing collaborative strategic plans and strengthening partnerships with internal and external stakeholders.
Facilitate efficient field reimbursement services and case assistance programs by ensuring comprehensive understanding of reimbursement processes.
Successfully handled a diverse range of 50+ accounts nationwide.
Streamline reimbursement processes by developing and implementing robust strategies.
Created comprehensive training programs for new hires as well as existing employees to improve skillsets across the department.
Created PowerPoint presentations for internal use or client presentations related to finance topics.
Prepared presentations for executive-level audiences summarizing findings from research activities.
Deliver professional speaker programs detailing trends in healthcare, medical billing and coding practices, and practice management administration in physician office and hospital settings.
Drafted medical appeals, to reverse claim denials on behalf of acute outpatient sites of care.
Insured prompt payment of denied and underpaid health insurance claims, resulting in excess of $10,000 monthly revenue.
Reviewing appropriate billing and coding for products.
Assisting with resolving reimbursement issues Coordinating with client's patient support services programs representatives.
Educating physician office staff on the use of the client's patient assistance and reimbursement support services including web-based provider programs.
Developed comprehensive training programs, enhancing workforce skills and capabilities.
Reduced turnaround time for projects with improved resource allocation strategies.
Augmented team performance by reporting to management and providing insights and solutions.
Ensured prompt provision of patient care by obtaining prior authorizations/determinations for patient care services.
Maintained database integrity by documenting case status and outcomes and track sales activities and manage client information.
Analyzed key account data to identify trends and create action plans for improvement.
Guaranteed smooth onboarding and customer satisfaction by administering key cases for newly acquired accounts.
Forged strong relationships with clients and addressed concerns promptly by conducting regular meetings.
Managed multiple key account relationships simultaneously, ensuring that all accounts remained profitable.
Review multiple payer medical policy for coverage.
Successfully managed the preparation and submission of Predetermination and appeals at various levels.
Investigating claim denials.
Managed the preparation and submission of Post Claim and all Level of appeals.
Researched prospective clients to determine fit within the organization's strategy.
Engaged in direct communication with clients via phone calls, emails, video conferences.
Provided regular feedback on performance metrics and progress against objectives to senior management team members.
Successfully managed relationships with key accounts in the healthcare industry to drive reimbursement strategies and market access initiatives.
Developed and implemented comprehensive reimbursement plans to maximize coverage and reimbursement of products.