Terri Brown- Garrett

Oversee:

• Housing Support Plan
• Receipts for each service under Housing Deposits.
• Breakdown of current Direct Service Employees for Housing.
• Navigation and Tenancy Sustaining services.
• Documentation of client consent to services.
• Documentation of policy and procedure for trainings and proof of attendance of required trainings.
• Provide quarterly (HCS) Audit all documentation and housing plans for participants.
• Run enrollment report for each agency on the last day of the quarter and verify that our agency capacity does not exceed the 25:1 ratio. If agency capacity is below this ratio, feedback on reaching this goal should be present in final report.

• Run monthly HMIS CE program reports
• Properly assess and place participants on the crisis and housing queue.
• Appropriately matching participants to shelter
• Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations. PSH Matches, Low-income, SRO
• Monitored compliance requirements associated with federal/state grants and ensured timely submission of required reports.
• Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
• Strengthened relationships with local service providers by attending regular networking meetings and maintaining open lines of communication.
• Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.

• Developed training materials for staff members on Section 8 program regulations and best practices, improving overall departmental knowledge.
• Collaborated with landlords to address property concerns, resulting in improved living conditions for tenants.
• Maintained up-to-date knowledge of HUD regulations, ensuring accurate information dissemination to both tenants and landlords.
• Assisted clients with completion of applications and paperwork.
• Streamlined communication between tenants and landlords through consistent follow-ups and proactive conflict resolution.
• Assisted case managers with caseloads, allowing them to focus on addressing individual tenant needs effectively.
• Coordinated move-in processes for new tenants, resulting in a smooth transition into their new homes assisted with movers,furniture, deposits, first months rent, activation of utilities.
• Maintained accurate records of tenant files and ensured proper documentation was collected during annual recertification processes.
• Reduced application processing time by implementing effective organizational strategies for managing paperwork.
• Empowered clients to make informed decisions on their housing options by delivering educational workshops.
• Advocated on behalf of clients experiencing discrimination or unfair treatment in their pursuit of safe and affordable housing options.

• Maintained accurate records and documentation, tracking client progress towards goals and reporting outcomes to funding sources.
• Educated clients on tenant rights and responsibilities, promoting positive landlord-tenant relationships and preventing eviction proceedings.
• Assisted clients in securing stable housing through effective coordination with landlords and property managers.
• Navigated complex legal processes related to eviction prevention, advocating for client rights, and securing favorable outcomes.
• Managed caseload efficiently while prioritizing high-risk cases requiring immediate attention or intervention.
• Conducted thorough assessments of client needs, identifying key areas for intervention and support.
• Facilitated workshops on life skills topics such as budgeting, job readiness, and stress management to enhance client self-sufficiency.
• Prevented homelessness by providing comprehensive case management services to at-risk individuals and families.
• Developed and implemented training programs for staff.
• Delivered culturally competent care working effectively with diverse populations experiencing homelessness risk factors.
• Advocated on behalf of clients with external agencies, ensuring they received the necessary supports and services.
• Provided crisis intervention services as needed, de-escalating situations and connecting clients with emergency resources.
• Served as a liaison between clients and support networks, fostering a collaborative approach to preventing homelessness.

• Built strong relationships with local landlords to increase available housing options for clients in need.
• Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long term.
• Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
• Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
• Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
• Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
• Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
• Facilitated workshops on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations.
• Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
• Managed caseload to satisfy multiple patients with diverse needs.Maintained detailed records of patient progress, documentation of services and case notes.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
• Participated in clinical supervision to maintain professional development.
• Conducted in-home visits to provide supportive services.
• Collaborated with healthcare providers to drive continuity of care.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Implemented restorative justice practices in addressing instances of misconduct, fostering a culture of accountability and growth among students.
• Assisted in facilitating restorative justice circles, promoting healing and growth within affected communities.
• Spearheaded efforts to implement restorative justice practices within the school discipline system.
• Empowered students to take responsibility for their actions and make amends through facilitated restorative justice processes.
• Worked closely with school administrators to address discipline issues involving special education students, promoting restorative justice practices that foster positive behavior change.
• Promoted a positive school climate by implementing restorative justice practices among students experiencing conflicts or disciplinary issues.
• Facilitated professional development workshops for fellow educators on topics such as classroom management techniques and restorative justice practices.
• Introduced restorative justice practices as an alternative discipline approach within the school setting, contributing towards a more compassionate learning environment.

• Facilitated support groups for parents facing common challenges, creating a sense of community and shared problem-solving strategies.
• Served as a liaison between parents and school staff members, facilitating open lines of communication that ultimately improved student outcomes.
• Promoted a positive school culture by advocating for family-friendly policies and practices, benefiting both students and staff members.
• Provided one-on-one guidance to parents during difficult times, offering emotional support and practical advice for resolving conflicts with schools.
• Supported families in navigating school systems, leading to better understanding of available resources and opportunities.
• Delivered presentations to community organizations about the importance of parental involvement in education, raising awareness and fostering collaboration among stakeholders.
• Visited homes of families and maintained appropriate contact as directed by agency procedures.
• Identified available community resources and programs for families of disabled children.
• Collaborated with families to assist in growth, development, and education to increase potential.
• Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Facilitated family meetings to ensure communication and collaboration between family members.
• Worked with educational team to develop Individual Education Plans (IEPs) for students.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Identified childcare needs and made appropriate referrals.