Terri B. Sloan
Greeneville,Tennessee
Summary
Dedicated social work professional with 11+ years of experience in child welfare, foster care, and crisis services, with specialized expertise in quality improvement for suicide prevention programs. Skilled in 988 chat/text transcript analysis, counselor fidelity monitoring, and suicide risk assessment aligned with national Lifeline standards. Introduced and implemented the SBI feedback model for QA staff, developing trainings that strengthened coaching, consistency, and performance outcomes. Experienced in staff training, onboarding, and curriculum design, raising counselor competency and improving service quality. Recognized advocate for best practices in suicide prevention, with proven success in program evaluation, trauma-informed communication, and remote team leadership. Currently pursuing a Doctor of Social Work at Tulane University, advancing research in suicide prevention, crisis intervention, and quality assurance.
Overview
20
20
years of professional experience
Work History
988 Quality Care Coordinator
Centerstone of America
11.2023 - 09.2025
- Conducted monthly audits of 60+ 988 crisis chat/text interactions using Vibrant Exchange and Smartsheet, providing structured feedback within 72 hours to ensure compliance with Lifeline and Centerstone standards.
- Applied the QI audit framework across eight performance categories (safety assessment, active engagement, imminent risk, etc.), improving overall counselor scores by 15% within three months and ensuring 100% accreditation adherence.
- Designed and introduced an SBI (Situation–Behavior–Impact) feedback model tailored for the QI team, and trained 10+ QA staff in its use; this innovation increased adoption of corrective practices and boosted staff satisfaction with feedback delivery.
- Designed and delivered 3+ training modules on transcript analysis, risk assessment sequencing, and coaching methods, enhancing consistency and counselor performance in suicide risk assessment.
- Collaborated with clinical supervisors on 20+ high-risk escalations per month, ensuring timely corrective action and reducing repeat safety violations by 20%.
- Authored bi-weekly QI newsletter contributions celebrating staff achievements, highlighting trauma-informed resources, and promoting a positive remote team culture.
- Facilitated weekly team meetings and trainings using Microsoft Teams and zoom, fostering continuous professional development across a multidisciplinary team.
- Advocated for suicide prevention best practices and counselor fidelity, influencing training content, supervision strategies, and policy alignment with national Lifeline standards.
988 Crisis Specialist
Centerstone of America
02.2023 - 11.2023
- Conducted comprehensive 988 text and chat clinical screenings, utilizing advanced clinical knowledge for accurate risk assessments.
- Utilized specialized crisis intervention techniques to de-escalate situations, effectively identifying and linking individuals to appropriate community services and resources.
- Ensured adherence to all ethical and clinical standards, complying with accreditation requirements through consistent monitoring.
- Regularly engaged in ongoing clinical supervision, training, and team meetings to ensure continual professional development and alignment with organizational goals.
- Maintained high standards of interaction by applying strategy-driven communication methods, ensuring overall service quality in crisis intervention.
- Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Managed administrative support functions, ensuring seamless operations and efficiency.
- Answers crisis contacts via the call/chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
Regional Foster Parent Trainer
Harmony Family Center
08.2017 - 07.2020
- Conducted and optimized over 30 DCS-compliant Pre-Approval/Post Approval trainings to foster and kinship parents, employing interactive techniques for higher engagement.
- Efficiently managed and organized training records, attendance, and registration, ensuring accurate scheduling using computerized systems.
- Executed high-quality training sessions, managing high enrollment and maintaining schedule efficiency.
- Facilitated interactive virtual sessions utilizing multimedia presentations to maintain participant interest and participation during pandemic.
- Analyzed participant progress and engagement via training assessments, ensuring preparedness for fostering roles.
- Implemented diverse educational media to enhance motivation and facilitate comprehensive understanding.
- Collaborated with administrative staff to develop comprehensive safety training modules, increasing awareness and preparedness among foster parents.
- Achieved a 95% approval rating from training participants for quality of instruction and classroom engagement.
- Created and distributed written educational materials to foster parents, ensuring clarity and accuracy.
- Fostered productive and positive relationships with colleagues and stakeholders to enhance cooperation and program success.
- Delivered CPR & First Aid training to staff and foster parents monthly, ensuring all participants were certified.
Foster Care Specialist
Free Will Baptist Family Ministries
03.2013 - 08.2017
- Provided counseling and referrals, aiding families in developing problem-solving and coping skills with agency-specific strategies and tools.
- Enabled resource parents with necessary skills for crisis management through structured coaching sessions using behavioral management techniques.
- Partnered with case managers and local agencies to formulate comprehensive care plans, integrating technical skills in case management software.
- Facilitated open and honest dialogues with children and families to create a supportive care environment, employing conflict resolution skills.
- Performed Foster Parent RHE/Licensing Assessments adhering to state requirements and protocols.
- Facilitated mentoring and oversight of family specialists to improve service delivery and program effectiveness.
- Conducted thorough POPS Home Assessments, compiling detailed reports to inform placement decisions.
- Administered monthly foster parent meetings, including scheduling, disseminating materials, and documenting outcomes for continuous program improvement.
- Streamlined adoption procedures through comprehensive guidance and support, optimizing resource utilization and adherence to legal standards.
- Ensured Foster homes maintained compliance with state requirements and standards.
- Managed and oversaw scheduling and verification of background checks and fingerprinting, ensuring all foster homes complied with stringent state requirements.
- Developed comprehensive training programs for new foster parents, incorporating state standards, behavior management techniques, and crisis intervention skills.
Airman
United States Air Force
05.2005 - 09.2007
- Utilized combat readiness strategies to maintain high levels of force preparedness, leading to successful mission completions.
- Enhanced mission readiness through meticulous equipment management and allocation, adhering to stringent multinational standards.
Education
Master of Social Work - Clinical Rehabilitative Sciences
East Tennessee State University
Johnson City, TN05.2018
Bachelor of Social Work (BSW) - Social Work
East Tennessee State University
Johnson City, TN05.2013
DSW - Social Work And Leadership Administration
Tulane University
New Orleans, LA05-2027
Skills
- Suicide Prevention & Crisis Intervention
- 988 Chat/Text Transcript Analysis
- Quality Assurance Auditing
- Counselor Fidelity Monitoring & Best Practices Advocacy
- Risk Assessment (SI, NSSI, Imminent Risk, Means Restriction)
- SBI Feedback Model Design & Coaching Delivery
- Staff Training & Onboarding Development
- Program Evaluation & Data Reporting
- Clinical & Operational Escalation Management
- Trauma-Informed Communication & Cultural Responsiveness
- Remote Team Leadership & Collaboration (Teams, Slack, Smartsheet, Vibrant Exchange)
- Curriculum & Training Module Design
- Multidisciplinary Team Coordination
- Outcome measurements
- Data Interpretation
- Qualitative Analysis
Timeline
988 Quality Care Coordinator
Centerstone of America
11.2023 - 09.2025
988 Crisis Specialist
Centerstone of America
02.2023 - 11.2023
Regional Foster Parent Trainer
Harmony Family Center
08.2017 - 07.2020
Foster Care Specialist
Free Will Baptist Family Ministries
03.2013 - 08.2017
Airman
United States Air Force
05.2005 - 09.2007
Bachelor of Social Work (BSW) - Social Work
East Tennessee State University
Master of Social Work - Clinical Rehabilitative Sciences
East Tennessee State University
DSW - Social Work And Leadership Administration
Tulane University
Similar Profiles
Naiya QuinlanNaiya Quinlan
Medical Receptionist at Centerstone of AmericaMedical Receptionist at Centerstone of America
Tonya StoneTonya Stone
CUSTOMER CARE CONSULTANT at Centerstone of AmericaCUSTOMER CARE CONSULTANT at Centerstone of America
Yvonne MitchellYvonne Mitchell
Family Support Specialist/Care Specialist at Centerstone of AmericaFamily Support Specialist/Care Specialist at Centerstone of America
Linda Spence-BeyerLinda Spence-Beyer
English as a Second Language Tutor at CamblyEnglish as a Second Language Tutor at Cambly
Robert AllenRobert Allen
Parts Delivery Driver at Velocity Truck CenterParts Delivery Driver at Velocity Truck Center