Terri Buchanan

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Conducted regular meetings with staff to discuss performance and address any issues.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
• Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
• Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
• Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Provide a variety of services and assist individuals with disabilities achieve their goals
• Implement and document training activities as specified in the support plan
• Administer prescribed medication monitor self-administration
• Operate a company vehicle to transport individuals
• Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
• Managed patient medications, ensuring accurate dosages and timely administration.
• Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
• Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
• Transported individuals to events and activities, medical appointments, and shopping trips.

• Provide a variety of services and assist individuals with disabilities achieve their goals
• Implement and document training activities as specified in the support plan
• Administer prescribed medication monitor self-administration
• Operate a company vehicle to transport individuals
• Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
• Managed patient medications, ensuring accurate dosages and timely administration.
• Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
• Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
• Transported individuals to events and activities, medical appointments, and shopping trips.

I

• Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
• Improved overall call center performance with effective coaching and feedback to team members.
• Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.