Terri Burdick

• Engaged children, youth, and up to sixteen families in case planning activities to prevent out-of-home placement/support youth returning home from placement.
• Conducted assessments of strengths and needs.
• Assisted children, youth, and families in achieving timely and lasting permanency.
• Collaborated with families in developing and monitoring individualized service plans, adjusting goals as needed based on progress or changing circumstances.
• Connected families with essential resources such as housing assistance, mental health services, and educational support programs.
• Ensured child safety by conducting regular home visits to monitor progress and address emerging concerns.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources, and connecting with other family support services
• Prevented family crises by identifying potential risks early on through careful observation during home visits along with input from other service providers involved in the case.
• Increased parental engagement in children's education by advocating for appropriate school-based supports and accommodations when necessary.
• Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
• Advocated for children's best interests in court proceedings, presenting case findings and recommendations to judges and legal representatives.
• Strengthened community partnerships to provide additional resources for at-risk children and families in need of assistance.
• Assessed clients for abuse and neglect to compile documentation for court reports.
• Demonstrated respect, friendliness and willingness to help wherever needed.

supportI coordinated a Life Plan for access to supports and services for individuals with developmental and intellectual disabilities through person-centered planning for a caseload of thirty consumers.

• Monitored, assessed, and worked with the person and support team to integrate supports and services, making changes as the person's needs change
• Leading the consumer through the process of registering for Medicaid services and supports and ensuring that individuals have access to Waiver Medicaid services
• Ensuring eligibility for Medicaid and all other applicable services (Behavioral, Medical, HCBS, etc.) is maintained
• Advocated by ensuring the consumer is at the center of determining his/her desired outcomes and promoting self-advocacy and a person's civil rights.,
• Established and maintained relationships with clients, families, and community partners to coordinate services to meet client's needs.
• Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
• Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.

• Took vitals and reconciled medications.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
• Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.

• Maintained and operated point is sales operations
• Drives customer loyalty program participation
• Maintained store appearance to company standards.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Participated in new store setup
• Provided customers with a positive shopping experience
• Performed store recovery tasks
• Performed cashier duties.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
• Informed customers about special promotions and provided detailed information for various products.
• Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.

• Interviewed patients to identify living environments to establish and recommend safe discharge needs
• Identified and recommended community resources
• Provided referrals as needed
• Worked in a collaborative approach by reviewing and discussing patient care and treatment to identify changing needs
• Provided supportive encouragement to families and patients.
• Interviewed clients, families, or groups to assess situations, limitations, and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Supported clients and families with empathy and compassion during difficult times.

• Advocated for and served as a primary resource for all assigned adults with mental illness
• Reviewed referrals from the Oneida County Office of Mental Health to determine and verify client eligibility for services
• Provided assessments, case planning, and coordination of community services
• Provided crisis intervention, monitoring, and discharge planning
• Maintained and updated individual case records and documentation of services
• Provided feedback on client progress.
• Ensured compliance with regulations through diligent documentation of services provided and regular monitoring of program requirements.
• Contributed to a positive organizational culture by participating actively in team meetings, sharing insights from experience, and collaborating on projects/initiatives when needed or requested.
• Promoted self-sufficiency among clients by offering guidance in goal-setting, skill development, and problem-solving strategies.
• Achieved successful case closures through diligent follow-up with clients, tracking progress against goals, and celebrating milestones or accomplishments together.
• Collaborated with multidisciplinary teams to ensure holistic and integrated care for clients.
• Maintained detailed records of patient progress, documentation of services, and case notes.
• Conducted in-home visits to provide supportive services.
• Assisted consumers in accessing housing, financial assistance, and other community resources.

• Reviewed and evaluated new and ongoing short-term disability claims to determine liability
• Reviewed contract provisions and medical/vocational evidence to support claims
• Referred claims to appropriate internal and external resources to impact a safe and timely return to work
• Participated in additional training and competencies to include California State Paid Family Leave and Family Medical Leave Act training and utilization.
• Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools.
• Demonstrated attention to detail when reviewing medical records, enabling accurate assessment of functional limitations caused by disabilities.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices, enhancing personal expertise as a Disability Claims Specialist.
• Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
• Collaborated with healthcare providers to obtain crucial information, leading to more accurate and faster decision-making on claims.
• Actively participated in internal quality audits, contributing valuable insights for continuous improvement of claim processing procedures.
• Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Maintained confidentiality of patient finances, records, and health statuses.
• Determined the appropriateness of payers to protect the organization and minimize risk.

• Greeted patients
• I answered phones, scheduled appointments, billed insurance companies, and applied payments to accounts.
• Sterilized rooms and prepped equipment and instruments for a minimum of eight procedures daily.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared patient x-rays and images for dentist review.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.

• Managed day-to-day operations of a residential treatment facility for a group of six children with mental illness and behavioral issues
• Managed medication therapy
• Assisted with activities of daily living
• Assisted with the development and enhancement of social skills required for placement within the community
• Documented daily activities and behaviors
• Followed treatment plans
• Active participation in treatment planning
• Educated in therapeutic crisis intervention
• Supervised five Child Care Workers and provided training opportunities
• Monitored the safety of staff and clients and reported inappropriate incidents
• Followed up with appropriate documentation of incident reports.
• Improved team morale and productivity through effective communication and active listening skills.

• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.