Summary
Overview
Work History
Skills
Timeline
Generic
Terri Butler

Terri Butler

Clayton,NC

Summary

Passionate leader seeking to bring nearly two years of Amazon hourly leadership experience into a Two years of Process Assistant role at RDU1. Proven ability to successfully and accurately train peers into top performers. Forward thinking leader with experience in creating and delivering training and leadership development for team members and peers.

Energetic and detail-focused, with strong ability to adapt and excel in dynamic workplace environments. Possesses foundational knowledge in process improvement and data analysis, combined with proficiency in Microsoft Office and ERP systems. Committed to driving operational efficiency and delivering high-quality results.

Overview

20
20
years of professional experience

Work History

Process Associate

Amazon RDU1
07.2022 - Current

July 2022-September 2022 FHN PA OB dock

September 2022-February 2023 BHD Flow PA

February 2024-present QB ( PA over Amnesty)


Projects as a PA:

Off site training to improve AR floor health- ORF3

1 week December 2023

followup a month later January 2024

Helped the team improve health by reducing pod gapping from 37% to 7%

Idle\Dead drives From +300 to 50

Helped with scheduling to improve work flow


October 2024 internal POD transfer at RDU1 Transferred out 1400 pods to a new launch site. Also inducted the same amount of new pods on the AR floor. Had a team of 8-10 AAs.

At the end of the project we balanced out the floors to have correct balance of pods per floor.


Current project: Building a bridge between IB and Floor health. So IB have the knowledge of floor so RDU1 as team can improve the quality of the AR floor

ICQA - Inventory Control Quality Assurance

Amazon
01.2021 - 07.2022
  • Company Overview: RDU1
  • Learning Ambassador
  • Pick Trained
  • Problem Solve
  • Amnesty Floor Monitor
  • Amnesty Ambassador
  • Successfully trained 20+ new AFM AA's in prep for Prime and Peak season 2021 and 2022
  • Assist with re-certification and continued development of current AFM AA's
  • AR Inventory Transfer Lead
  • Certified to train mass pod transfer and mass removal
  • Successfully lead 6 pod transfer teams
  • Away team amnesty and pod transfer trainer
  • AGS1; ORD5; JAN1; BDL4;OMA2;SAT3
  • Certified in Robin Robotics Troubleshooting (Oct 2021)
  • Robotics Support Tech
  • Ship Dock
  • Merge team- Monitor SSP for opportunities to merge containers in order to increase fill rate of containers as well as trailer utilization
  • Recirc captain- monitoring flow of ship dock chutes, cross belt, and delegating priorities to associates across every area of the ship dock in order to maintain proper health of cross belt
  • PIT License 2022 ( need recertification )
  • GTDR Since April 2023
  • RDU1
  • Coordinated with other departments to address any discrepancies or issues related to inventory management.

Manager

Pizza Restaurant/Store
01.2012 - 01.2020
  • Company Overview: Family-Owned
  • Executed all opening and closing duties
  • Participated in recruiting, interviewing, and developing team members
  • Responsible for maintaining proper safe funds as well as maintenance, delegating tasks, ensuring high customer satisfaction, and de-escalating conflict
  • Family-Owned

Quality Engineer

General Motors
01.2005 - 01.2012
  • Successfully managed and developed a team of 100+ associates
  • Head of GP12 Program - Early production containment
  • Served on board responsible for designing IP for Pontiac Solstice

Skills

  • Workflow management
  • Quality assurance
  • Report analysis
  • Process flows
  • Process improvement
  • Dispute resolution
  • Presentations
  • Process mapping
  • Schedule coordination
  • Data entry
  • Feedback implementation
  • Document control
  • Metrics tracking
  • Data visualization

Timeline

Process Associate

Amazon RDU1
07.2022 - Current

ICQA - Inventory Control Quality Assurance

Amazon
01.2021 - 07.2022

Manager

Pizza Restaurant/Store
01.2012 - 01.2020

Quality Engineer

General Motors
01.2005 - 01.2012
Terri Butler