Terri Byrne
Creedmoor,NC
Summary
Experienced Administrative Associate with expertise in event planning, and office management. Develops promotional campaigns and creates effective marketing and advertising materials.
Overview
26
26
years of professional experience
Work History
Sales Associate
Nordstrom
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Customer gift wrapping
Sales
Gap, Inc
10.2008 - 10.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
AR/Collections Specialist
Commonwealth Counseling Associates
10.2005 - 06.2007
- Managed and responded to correspondence and inquiries from customers and vendors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Developed and documented collection procedures and policies to comply with government regulations.
Administrative Associate
University Of Alabama At Birmingham
08.1995 - 06.1999
- Managed multi-line phone system, routing calls, delivering messages and handled incoming and outgoing mail and faxes.
- Supervised clerical and student staff.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Participated in annual conference including book airfare, hotel, and ground transportation to coordinate office travel for speakers. Registration and CME fulfillment for all attendees.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Arts - Liberal Arts And General Studies
Samford University
Birmingham, ALSkills
- Event Planner
- Event Promotion
- Meeting Deadlines
- Office Management
- Stocking and Replenishing
- Customer Needs Assessments
- Documentation and Recordkeeping
- Meeting Deadlines
Timeline
Sales Associate
Nordstrom
10.2021 - 01.2022
Sales
Gap, Inc
10.2008 - 10.2009
AR/Collections Specialist
Commonwealth Counseling Associates
10.2005 - 06.2007
Administrative Associate
University Of Alabama At Birmingham
08.1995 - 06.1999
Bachelor of Arts - Liberal Arts And General Studies
Samford University
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