Terri Chen
New York,NY
Summary
Experienced Medical Assistant with knowledge of medical regulations and policies. Offers strong dedication to informed patient care. Conscientious Healthcare professional offering over 18 years of experience in a busy clinical settings. Competent in preparing patient rooms, assisting in procedures and supporting diagnostic processes through laboratory testing and .Positive and upbeat with excellent communication skills.
Overview
23
23
years of professional experience
Work History
Certified Clinical Medical Assistant (CCMA)
Bayard Obstetric and Gynecology
New York, NY
02.2009 - Current
- Documenting vital signs
- Answering calls and scheduling appointments
- Venipuncture
- Specimen collection, blood and urine
- Organizing and restocking examination rooms
- Setting up equipment for office procedures
- Data entry, gathering patient's medical history, current medications, and symptoms
- Assisted healthcare providers in gynecological exams and procedures to ensure patient comfort and safety.
- Administered patient care, including vital sign monitoring and patient history documentation.
- Managed scheduling of appointments and follow-ups to optimize provider efficiency and patient access.
- Trained new staff on clinical procedures, office protocols, and compliance standards for improved service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Sales
Airlink
03.2003 - 2006
- Assisted sales team with pre-sales technical consultations, demonstrating product capabilities to potential customers.
- Promoted ongoing sales, promotions and upcoming events, boosting sales.
Education
Continued Education - CCMA
Kingsborough Community College
Brooklyn, NY09.2021
EKG Cert - EKG
Kingsborough Community College
Brooklyn, NY2021
CEHR Cert - EHR
Kingsborough Community College
Brooklyn, NY2020
IV Certificate - IV Therapy
Health Force Solution
Queens, NY2011
Phlebotomy Tech Cert - Phlebotomy
Manhattan Institue
Manhattan, NY2010
Skills
- Venipuncture expertise
- Patient intake process
- Professionalism and ethics
- Adaptable and flexible
- Medical procedure assistance
- Fluent in English and Cantonese can also speak Mandarin
- Compassionate
- Patient relations
- Customer service
- Procedure assistance
Timeline
Certified Clinical Medical Assistant (CCMA)
Bayard Obstetric and Gynecology
02.2009 - Current
Sales
Airlink
03.2003 - 2006
Phlebotomy Tech Cert - Phlebotomy
Manhattan Institue
IV Certificate - IV Therapy
Health Force Solution
CEHR Cert - EHR
Kingsborough Community College
EKG Cert - EKG
Kingsborough Community College
Continued Education - CCMA
Kingsborough Community College